Colleague Support Host

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Are you ready to bring your energy, professionalism and people-first mindset to one of the world’s largest international banks? This is your chance to become the welcoming face and trusted support for a prestigious corporate environment where exceptional service is the standard.

We are seeking a Part-Time Colleague Support Host who will take ownership of delivering an outstanding visitor and employee experience at the banks Glasgow offices. If you thrive in a role where every day brings variety, connection and purpose, this could be the perfect fit.

As a Colleague Support Host, you’ll play a key role in ensuring the bank remains a benchmark for service excellence. Your responsibilities will include:

• Providing a warm, professional welcome to employees, visitors, VIPs and event delegates
• Building genuine relationships with clients and colleagues across the business
• Handling enquiries confidently in person, over the phone and via email
• Maintaining a polished, organised and efficient front-of-house environment
• Supporting day to day operations to ensure a seamless workplace experience
• Upholding the highest standards of customer care and personal service
• This is a role where your positivity, initiative and people skills will shine.

Hours: 22.5 hours per week, shifts from 8am-4pm, Mon-Fri
Salary: £15,736.50 per annum

Qualifications

You’ll be a natural communicator who enjoys engaging with people from all walks of life. To succeed, you’ll bring:

• Previous experience in a customer service or front-of-house role (essential)
• Strong organisational skills and a keen eye for detail
• Confidence managing multiple tasks in a fast-paced environment
• A proactive, self-motivated approach with the ability to use your initiative
• A warm, positive attitude and the ability to build rapport effortlessly
• If you love being at the heart of a workplace, creating memorable interactions and keeping things running smoothly, you’ll thrive here.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

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