Operations Support Team Leader -12 Month FTC
wshgroup· Team Support
About this role
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
- Lead, coach, and develop a team of 30+ team members
- Support the Operations Manager in day-to-day operations
- Monitor service delivery and ensure operational targets are met
- Manage team rotas and staffing to cover operational hours (6am–6pm)
- Handle escalations and ensure issues are resolved effectively
- Drive performance through regular 1:1s, feedback, and reviews
- Manage employee relations with HR support (absence, conduct, performance)
- Support onboarding, training, and ongoing development of team members
Qualifications
- Proven experience managing teams of 15+ employees
- Background in operations, customer service, or reception environments
- Strong knowledge of HR processes (performance management, conduct, absence)
- Ability to work flexibly across shifts between 6:00am – 6:00pm
- Confident leader with strong communication and coaching skills
- Highly organised with the ability to manage competing priorities
- Comfortable working in a fast-paced, high-volume environment
Desirable
- Experience supporting large teams (15+ people)
- Previous shift leadership or duty management experience
- Experience with workforce planning or rota systems
Additional Information
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Frequently Asked Questions
Is the salary disclosed for the Operations Support Team Leader -12 Month FTC position at wshgroup?
The salary for this Operations Support Team Leader -12 Month FTC role at wshgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Support Team Leader -12 Month FTC position at wshgroup located?
This Operations Support Team Leader -12 Month FTC role at wshgroup is based in England, London, London, England, United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Support Team Leader -12 Month FTC role at wshgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Operations Support Team Leader -12 Month FTC role in the Team Support department at wshgroup.
Which team or department does the Operations Support Team Leader -12 Month FTC at wshgroup belong to?
This Operations Support Team Leader -12 Month FTC position is part of the Team Support department at wshgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Support Team Leader -12 Month FTC position at wshgroup?
Click the "Apply Now" button on this page. You will be redirected to wshgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Operations Support Team Leader -12 Month FTC job at wshgroup posted?
This Operations Support Team Leader -12 Month FTC position at wshgroup was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Support Team Leader -12 Month FTC
wshgroup
You'll be redirected to wshgroup's official application page on SmartRecruiters.