Assistant Restaurant Manager - The British Museum

Company Description

When we founded Benugo 28 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience.

This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

Find out more about us at www.benugo.com

Job Description

We’re on the lookout for a passionate and experienced Assistant Restaurant Manager to join our vibrant team at one of the most iconic cultural destinations in the world — The British Museum.

Our restaurant serves fresh, seasonal food and high-quality drinks in a fast-paced and dynamic environment, all crafted with care and quality. As part of the Benugo family, we’re committed to creating memorable experiences for every guest, just as unforgettable as the museum’s treasures like the Rosetta Stone.

Please note that: We’re a 7-day operation, so we’re looking for candidates with full-time availability and the flexibility to work any day of the week (Monday–Sunday). Shifts typically run between 9:00am and 7:00pm, with occasional later finishes on Fridays (up to 9:00pm).

We Offer:

Salary: £35k–£37k based on experience + very generous tronc

Shifts: 5 days out of 7

Contract: Full-time, permanent

About the Assistant Restaurant Manager role:

As Assistant Restaurant Manager, you will support the day-to-day running of the restaurant, leading service from the floor and ensuring a consistently high standard of customer experience. You’ll work closely with the Restaurant Manager and the Operations Manager to drive operational excellence, team engagement, and commercial performance.

You’ll be a hands-on leader with a strong presence on the floor, supporting the team during service, coaching team members in real time, and ensuring smooth and efficient operations throughout the day.

You will also:

• Support the Restaurant Manager in delivering exceptional service and operational standards
• Lead and motivate the team during busy services
• Help oversee reservations, table management, and guest flow
• Handle customer feedback and resolve issues professionally
• Support recruitment, onboarding, and training of team members
• Drive team engagement and create a positive working environment
• Support labour control, productivity, and commercial performance
• Ensure compliance with food safety, health & safety, and company procedures
• Maintain high standards of cleanliness, presentation, and service at all times
• Deputise for senior management when required

Qualifications

• Previous experience in a restaurant leadership or supervisory role
• Excellent product knowledge (food & beverage)
• Strong communication and organisational skills
• Confident leading a team in a fast-paced environment
• Excellent customer care and problem-solving skills
• Positive, supportive, and team-focused approach
• Ability to take initiative and lead by example
• Good understanding of restaurant operations and service standards
• Flexible and reliable with a hands-on attitude

Additional Information

Benugo has built a culture of inclusivity & progression for all employees and we also offer a range of benefits including:

• Free lunch on shift
• Endless tea and coffee on shift
• 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
• Life Assurance
• Opportunity to develop and further your career within a fast growing and exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkbox app) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders

If this sounds like the role for you, apply now!