Lounge Supervisor - Aer Lingus Lounges Dublin Airport

Company Description

Aer Lingus Lounges - Dublin Airport, Lounge Supervisor

5/7 Shift Pattern

Full time role

You will be required to work a combination of early and late shifts.

It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. 

As this role is based at Dublin Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a Irish Garda Vetting check, and, if you have lived outside Ireland for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant Ireland‑based embassy. 

Benefits:

• 20 Days holiday increasing with tenure
• Plus your birthday as paid day off
• 3 paid volunteering days
• 3 days paid grandparent leave.
• 26 week’s enhanced maternity leave (paid)
• Secondary carer leave (enhanced; 4 weeks paid)
• Paid Wedding/commitment day leave.
• Free meals on shift
• Bespoke training and development opportunities
• Pension and life insurance.
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme.

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from management qualifications to our award‑winning Chef Academy, supporting you whether you’re starting or developing your skills as a lounge host.

Whenever customers visit the Aer Lingus Lounges at Dublin airport, you’ll be there as a supervisor to ensure our team of lounge hosts deliver 5‑star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

Job Description

As a Service Supervisor, you’ll be the driving force behind the team's delivery of a seamless, high-end hospitality experience for our passengers. You will:

• Lead & Motivate – Inspire your team to exceed guest expectations

• Deliver Excellence – Ensure top-tier service and presentation standards

• Manage Operations – Oversee smooth lounge functionality and staff training

• Innovate & Improve – Implement new ideas to enhance guest satisfaction

• Work closely with the Lounge Manager to ensure compliance on our sops and excellence on our standards and service

Qualifications

What We’re Looking For:

• Proven experience in hospitality, catering, or lounge management

• Strong leadership & people management skills

• A passion for delivering 5-star customer service

• Ability to thrive in a fast-paced environment

• Knowledge of health & safety and food safety standards

Ready to elevate guest experiences and lead an outstanding team? 

Additional Information

THE GARNISH:

We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.

Ready to be fuelled? Apply today.

Find out more about us at www.baxterstorey.com