NSW Service Delivery Manager

proavsolutions· NSW - Client Services
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📍 Frenchs Forest, New South Wales, AustraliaFull Time 7.6 hours

About this role

Pro AV Solutions is Australia’s most experienced, respected, and awarded Audio-Visual Integration company, recognised as an industry leader for over 30 years with offices nationwide. We design, integrate, support, and maintain high-quality Audio-Visual systems and solutions across the Corporate, Government, Education, Health, Venue, and Defence sectors. Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named by The Australian as one of the Best Places to Work, 2025.

 

We are looking for a customer-focused Service Delivery Manager to join our team and take ownership of delivering exceptional service outcomes across a portfolio of managed service customers.

 

This role is critical in ensuring customers transition successfully from project delivery into long-term managed services, with a strong focus on performance, retention, and lifecycle growth.

 

Key Responsibilities: 

  • Manage day-to-day service delivery for a portfolio of customers
  • Own SLA performance, reporting, and continuous improvement
  • Lead customer onboarding into managed service environments
  • Drive customer satisfaction, retention, and service experience
  • Manage contract renewals and proactively plan lifecycle engagement
  • Identify risks, opportunities, and service improvements
  • Lead service reviews (QBRs) and customer reporting
  • Work closely with Account Managers to support growth and expansion

 

What You'll Bring:

  • Experience in Service Delivery, Managed Services, or Account Management
  • Strong understanding of SLAs, service performance, and customer environments
  • Excellent communication and stakeholder management skills
  • Commercial awareness with experience in renewals and retention
  • Ability to manage escalations and drive outcomes
  • A proactive, customer-first mindset

 

Why Join Us?

  • Be part of a lifecycle-driven organisation focused on long-term customer value
  • Work with a collaborative sales and service team
  • Opportunity to influence customer experience and service strategy
  • Career growth in a high-impact customer-facing role

Frequently Asked Questions

Is the salary disclosed for the NSW Service Delivery Manager position at proavsolutions?
The salary for this NSW Service Delivery Manager role at proavsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the NSW Service Delivery Manager position at proavsolutions located?
This NSW Service Delivery Manager role at proavsolutions is based in Frenchs Forest, New South Wales, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the NSW Service Delivery Manager role at proavsolutions full-time or part-time?
This is listed as a Full Time 7.6 hours position. It is posted as a NSW Service Delivery Manager role in the NSW - Client Services department at proavsolutions.
Which team or department does the NSW Service Delivery Manager at proavsolutions belong to?
This NSW Service Delivery Manager position is part of the NSW - Client Services department at proavsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the NSW Service Delivery Manager position at proavsolutions?
Click the "Apply Now" button on this page. You will be redirected to proavsolutions's official application portal hosted on bamboohr where you can submit your application directly.
When was the NSW Service Delivery Manager job at proavsolutions posted?
This NSW Service Delivery Manager position at proavsolutions was posted on May 8, 2026. Apply as soon as possible — early applications are often reviewed first.
NSW Service Delivery Manager
proavsolutions
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