Keyholder (Part time) - Pen Centre

Company Description

RW&CO is a work-from-anywhere fashion brand for style-savvy men and women. Prioritizing fit, fabric quality and versatility, we build collections that help customers look put together anywhere, whether they are working from home or at the office. Our brand is available in over 85 stores across Canada and online at rw-co.com. We’re powered by a team of creative, passionate individuals who bring our vision to life every day.

Want to grow with us as we evolve? Explore our current opportunities and start your career with RW&CO.

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands — Reitmans, RW&CO, and PENN. Penningtons.

Job Description

As a Key Holder, you will support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience.

Key Responsibilities

• Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
• Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.
• Use product knowledge and current promotions to drive add-on sales and support store performance.
• Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
• Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.
• Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Qualifications

• 2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred).
• Strong customer service skills with the ability to create a welcoming and engaging shopping experience.
• Excellent multitasking and organizational abilities in a fast-paced environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Additional Information

What Sets Us Apart

Hiring rate at $0.80 above minimum wage (rate may be greater based on relevant experience)

Exclusive Benefits:

• Paid Time Off*: Flexible days and vacation time to help you balance school, work and personal life
• Flexible Hours: We adapt to your availability to offer a schedule that fits your needs
• Career Advancement*: Opportunities for professional growth and career development
• Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
• Generous Referral Policy*: Refer your friends and earn rewards for every successful hire – the more you refer, the more you earn!

*Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.