Retention Agent (Portuguese Speaker)
monartec· Business Development
About this role
OVERVIEW
We are looking for a proactive and client-focused Retention Agent (Portuguese Speaker) to manage and grow relationships with our clients across LATAM. In this role, you will act as the main point of contact for new and existing clients, ensuring a smooth onboarding experience, timely issue resolution, and long-term engagement. You will play a key role in client retention, reactivation, and revenue growth by understanding client needs and providing tailored solutions.
MAIN DUTIES & RESPONSIBILITIES
- Serve as the primary contact for client inquiries via phone, email and messaging platforms.
- Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation.
- Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.
- Build and maintain strong, trust-based relationships with clients.
- Proactively engage with clients to understand needs and identify growth opportunities.
- Resolve issues promptly to ensure a positive client experience.
- Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.
- Stay up to date on company products and market developments.
- Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry.
CANDIDATE PROFILE
- Proven experience of at least 1 year as a Retention Agent in a CFD or Forex brokerage (mandatory).
- Fluent in English and Portuguese (verbal and written).
- Ability to work full-time from our office in Limassol.
- Strong customer service orientation with the ability to handle clients from different backgrounds and regions within LATAM.
- Strong communication, interpersonal, and relationship-building skills.
- Proficient in CRM systems and other business tools.
- Strong attention to detail and problem-solving mindset.
- Self-motivated, team-oriented, and adaptable to diverse client needs.
- EU citizen with yellow slip or valid work permit.
WHAT WE OFFER
- Competitive base salary based on experience.
- A competitive commission model to enhance your earnings.
- Opportunities for professional development and career progression.
- A professional, dynamic, and supportive work environment.
- Daily snacks, beverages, company parties & team-building events.
- 22 days of annual leave per year.
Frequently Asked Questions
Is the salary disclosed for the Retention Agent (Portuguese Speaker) position at monartec?
The salary for this Retention Agent (Portuguese Speaker) role at monartec is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Retention Agent (Portuguese Speaker) position at monartec located?
This Retention Agent (Portuguese Speaker) role at monartec is based in Limassol, Cyprus, Cyprus. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Retention Agent (Portuguese Speaker) role at monartec full-time or part-time?
This is listed as a Full Time position. It is posted as a Retention Agent (Portuguese Speaker) role in the Business Development department at monartec.
Which team or department does the Retention Agent (Portuguese Speaker) at monartec belong to?
This Retention Agent (Portuguese Speaker) position is part of the Business Development department at monartec. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Retention Agent (Portuguese Speaker) position at monartec?
Click the "Apply Now" button on this page. You will be redirected to monartec's official application portal hosted on bamboohr where you can submit your application directly.
When was the Retention Agent (Portuguese Speaker) job at monartec posted?
This Retention Agent (Portuguese Speaker) position at monartec was posted on Apr 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Retention Agent (Portuguese Speaker)
monartec
You'll be redirected to monartec's official application page on bamboohr.