Associate Director of Professional Services

General Purpose:

The Associate Director of Professional Services is a key member of the company Management Team and is responsible for delivery of client services projects related to implementation of RxLogix products.

Important Note: Request you to not apply for this job if you do not have possess all of the following:

• Leadership experience with a solid track record and proven success
• Business acumen and understanding of running a department or a division where productivity, resource utilization, quality, timely delivery and employee and client satisfaction are paramount.
• Proven experience of establishing processes, best practices and tools for planning, execution and communication of reports and metrics with transparency.
• Be supremely organized, detail-oriented, and a true self-starter
• Exceptional leadership skills with the ability to develop and build the team

Essential Duties & Responsibilities:

• Project Implementation

• • Responsible for Business, Validation and Training workstreams of client implementation/upgrade projects
  • Define the client implementation/upgrade project execution strategy
  • Support project charter and project plan reviews
  • Review project status reports provided by respective project managers and take appropriate actions to meet the delivery timelines
  • Provide Subject Matter Expertise on client projects

• Planning

• • Provide leadership and strategic plan for managing the resource requirements of the organization.
  • Responsible for maintaining strategic direction and growth
  • Proactive capacity planning, management, resource utilization and cost containment
  • Provide feedback to CoE processes and toolsets for improvements

• Processes

• • Establish standard product implementation practices
  • Periodic analysis of metrics and lessons learnt and identification of improvement for continuous process improvement
  • Maintain a global repository of implementation artifacts
• Team Management:
  • Provide support to the head of department in managing resource allocation, staffing decisions, and professional development
  • Continuously train and mentor direct reports to ensure that they are following delivery methodology, processes, systems usage, and are meeting or exceeding performance standards
  • Promote a culture of collaboration and teamwork across organizational boundaries
  • Conduct regular meetings with team members
  • Project assignment for team members
  • Conducting performance appraisals for team members, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions

Minimum Requirements: 

• Bachelor or Master degree from highly credible institutes
• Minimum 12+ years’ total work experience including minimum 10 years of product/project delivery experience in life sciences.
• At least 3 years of experience in a leadership position in a fast-paced technology industry
• In-depth knowledge in life sciences domain, regulatory requirements, business process improvement.
• Understanding of regulatory requirements of Aggregate Reports – PBRER, DSUR, PADER, IND etc.
• At least 5 years of experience in client implementation projects
• A background of success in a highly technical environment is a must, along with a proven ability to quickly learn, master, establish and apply new technologies
• Excellent written and verbal communications skills are required, no exceptions
• Advanced abilities with standard office software applications (e.g., spreadsheets, word processing, presentation, project plan) is required
• A distinctive blend of business, IT, financial, and communication skills
• Excellent analytic, strategic conceptual thinking, strategic planning, and execution skills

Preferred Qualifications

• Highly desirable to have experience in software development for Healthcare or Life Sciences companies.
• Hands-on experience on drug safety applications like Argus Safety, ARISg etc.
• Experience working with international cross-functional teams is highly desirable
• Project Management experience is a plus

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Travel Expectations

• Less than 25%