Player Safety Analyst (m/f/x)

Company Description

We are Tipico, the leading sports betting provider in Germany and one of the most dynamic tech companies in the industry. With the goal of exciting the arena and enhancing the betting experience for all customers, we approach every challenge like a championship game. Our culture is energetic and ambitious – together as a team, we strive for great achievements, leave a lasting impression, and stand for excellence. Driven by our passion for the perfect product, we leverage the latest tech stack to improve every single day.

Job Description

At Tipico, we master the game by giving our all on the field. Are you ready to step onto the field, give your best, and become a champion? Then show us your game face – because we are looking for a Player Safety Analyst (m/f/x) to join our team!

Your daily pitch

Do you have experience in the iGaming industry and a passion for customer wellbeing? Then our Player Safety Team could be the perfect place for you. As a Player Safety Analyst (m/f/x), you will evaluate customer interactions and monitor player behavior to ensure safe use of our products.

Your playing field

• Monitor and assess customer gaming behavior, and handle RG / GDPR and other legal matters.
• Conduct age, affordability, and limit checks to comply with licensing requirements and maintain a safe platform.
• Work closely with our Customer Service team, acting as the main point of contact for player safety and responsible gaming inquiries and training.
• Support the team with compliance and GDPR-related questions, as well as other ad-hoc tasks.

The position is for the late shift, ending at 1 am

Qualifications

This is how you score with us

• Languages: Excellent command of English. Our team consists of more than 50 nationalities working together to achieve Tipico’s mission. English is our primary language for communication within the company.
• Strong Communication: You are our point of contact for all player safety topics and support your colleagues in Online and Retail as 2nd-line support with your excellent communication skills.
• Attention to Detail: With your analytical mindset, you read between the lines and have a keen eye for details.
• Professional Experience: You have completed a degree or vocational training in a customer-focused field and may already have some experience in the iGaming industry.
• Technical Know-How: You are proficient with common MS Office programs, especially Excel, and can quickly get up to speed with new systems.

Additional Information

What we offer you

• Established International Group: We have a solid foundation on which we continue to grow.
• Personal and Professional Development: We give you the opportunity to develop and grow, helping you unlock your full potential.
• Relocation Support: We assist you in making your move to Malta as smooth as possible.
• Competitive Compensation Package: We care about our employees and offer a permanent contract, competitive salary, insurance (private health, dental, accident, sickness, and life), as well as free parking.
• On-Site Childcare: We have a plan to support you and your children from age 3.
• Fitness Incentive: We want you to stay active, so we subsidize a gym membership of your choice.
• Modern Office: At our Tipico Tower, you’ll find an open-office concept with state-of-the-art technology.
• Events and Team Activities: We love spending time together, whether it’s charity events or team gatherings – fun is best shared as a team.
• One Team Culture: We believe in collaboration and teamwork, while also valuing the uniqueness of each individual. Together, we are stronger!

Do you think a career at Tipico is the right fit for you? Apply now and become part of our successful team. If you have any questions about the position or about us, our team is happy to help! You can also contact us directly via our social media channels. We look forward to receiving your application!