Level II Technical Support Specialist
pencor· Blue Ridge Communications - Technical Support
About this role
Company: Blue Ridge Communications
Available Shifts: Sunday-Wednesday 8AM-7PM or 10AM-9PM OR Wednesday-Saturday, 10AM-9PM
Pencor and its subsidiaries are Equal Opportunity Employers
*This is NOT a work-from-home position
Level-II TSR’s assist our staff and customers in a friendly and professional manner while providing education and support for:
- Equipment connectivity and functionality
- Setting up customer equipment with ours to achieve the very best quality customer experience for their entertainment value
- Troubleshooting our services and equipment to promptly resolve issues and avoid house calls if possible
- Digital Cable and Video On Demand Issues
- High Speed Internet and Wireless Set-Up and Troubleshooting
- Digital Phone Issues – Research the problem and determine whether it can be resolved through education, escalation to our Provisioning Department or a house call
- Assisting Customer Service Representatives and In House Technicians with issues requiring escalation for further assistance
- Communication and escalation with internal teams, and external vendors
- Project-Based assignments for Proactive Monitoring and Quality Assurance
- Other duties as assigned
Qualifications:
- H.S. Diploma or G.E.D.
- Established residency in Pennsylvania
- Minimum of 1 year Customer Service and/or Technical Support experience required
- Tech Savvy
- Strong Computer Skills - Microsoft Office Suite Proficiency Preferred
- Strong Communication skills – Oral and Written
- Proficient typing / Data Entry Skills
- Excellent Customer Service and Telephone skills
- Excellent Problem Solving & Troubleshooting skills
- Time Management Skills
- Strong Organizational Skills
- Strong negotiation and problem resolution skills
- Ability to work as a team
- Ability to multitask in a fast paced environment
- Ability to adapt to change and the changing needs of the company and department
- Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers
- Ability to perform duties while adhering to company policies and procedures
- Ability to create solutions and implement changes
INDHP
Frequently Asked Questions
Is the salary disclosed for the Level II Technical Support Specialist position at pencor?
The salary for this Level II Technical Support Specialist role at pencor is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Level II Technical Support Specialist position at pencor located?
This Level II Technical Support Specialist role at pencor is based in Lehighton, Pennsylvania, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Level II Technical Support Specialist role at pencor full-time or part-time?
This is listed as a Full Time position. It is posted as a Level II Technical Support Specialist role in the Blue Ridge Communications - Technical Support department at pencor.
Which team or department does the Level II Technical Support Specialist at pencor belong to?
This Level II Technical Support Specialist position is part of the Blue Ridge Communications - Technical Support department at pencor. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Level II Technical Support Specialist position at pencor?
Click the "Apply Now" button on this page. You will be redirected to pencor's official application portal hosted on bamboohr where you can submit your application directly.
When was the Level II Technical Support Specialist job at pencor posted?
This Level II Technical Support Specialist position at pencor was posted on May 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Level II Technical Support Specialist
pencor
You'll be redirected to pencor's official application page on bamboohr.