Maintenance Coordinator - Central London (37.5 hours)

rituals1· Local Head Office
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📍 England📍 London📍 London, England, United Kingdom📍 gbFull time

About this role

Company Description

Job Description

We’re looking for a proactive and detail‑driven Maintenance Coordinator to support our retail stores nationwide and help maintain a premium store environment aligned with our brand guidelines.

In this role, you’ll be the go‑to person for all maintenance matters, acting as the first point of contact for stores and head office colleagues, and working closely with external suppliers to ensure issues are resolved quickly and effectively.

What you’ll be doing

  • Providing full planned and reactive maintenance support across all retail stores
  • Acting as the first escalation point for maintenance issues from stores and Head Office
  • Managing maintenance tickets via the ServiceNow portal
  • Issuing work orders, reviewing and approving repair quotes within Opex and Capex budgets
  • Building strong relationships with maintenance providers, contractors and suppliers
  • Coordinating maintenance support for the local Head Office in partnership with the Office Manager
  • Maintaining accurate store and asset data across maintenance systems
  • Ordering furniture and store items from global suppliers to ensure stores meet premium standards
  • Creating purchase orders and approving maintenance‑related invoices
  • Supporting the implementation of new maintenance processes and ways of working
  • Escalating high‑priority issues to senior stakeholders when required

 

Who you’ll work with

  • Retail Operations team
  • Store Managers
  • External maintenance partners and building contractors
  • Real Estate, Construction and Health & Safety teams
  • Reporting into the Head of Retail Operations

 

Why join us?

You’ll play a key role in ensuring our stores are maintained to the highest standards, directly impacting the customer experience and supporting teams on the ground. This is a great opportunity to influence processes, improve ways of working, and grow within a collaborative retail operations environment.

Qualifications

What we’re looking for

  • 2–5 years’ experience in retail maintenance, both remotely and on‑site
  • Confident using database systems and Microsoft Office
  • Strong communication skills with great attention to detail
  • A practical problem‑solver who can spot issues before they escalate
  • Cost‑conscious, with a focus on efficiency and continuous improvement
  • Comfortable managing multiple priorities in a fast‑paced environment

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Maintenance Coordinator - Central London (37.5 hours) position at rituals1?
The salary for this Maintenance Coordinator - Central London (37.5 hours) role at rituals1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Maintenance Coordinator - Central London (37.5 hours) position at rituals1 located?
This Maintenance Coordinator - Central London (37.5 hours) role at rituals1 is based in England, London, London, England, United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Maintenance Coordinator - Central London (37.5 hours) role at rituals1 full-time or part-time?
This is listed as a Full time position. It is posted as a Maintenance Coordinator - Central London (37.5 hours) role in the Local Head Office department at rituals1.
Which team or department does the Maintenance Coordinator - Central London (37.5 hours) at rituals1 belong to?
This Maintenance Coordinator - Central London (37.5 hours) position is part of the Local Head Office department at rituals1. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Maintenance Coordinator - Central London (37.5 hours) position at rituals1?
Click the "Apply Now" button on this page. You will be redirected to rituals1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Maintenance Coordinator - Central London (37.5 hours) job at rituals1 posted?
This Maintenance Coordinator - Central London (37.5 hours) position at rituals1 was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Maintenance Coordinator - Central London (37.5 hours)
rituals1
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