Automotive Service Advisor - Lake City Toyota
map· TLC Service Advisor Department
About this role
Job Description:
Acts as a liaison between customers and service department by communicating with customers regarding vehicle concerns, pricing, repair timeline, and expressing customers concerns to the service department.
Job Responsibilities
- Initiates automotive services and repairs by:
- Recording performance problems and services requested
- Verifying warranty and service contract coverage
- Developing estimates
- Writing repair orders
- Maintaining customer rapport and service records
- Ascertains automotive problems and services by:
- Listening to the customer's description of symptoms
- Clarifying issues
- Conducting inspections and test drives
- Checking vehicle maintenance records and service schedules
- Develops estimates by costing:
- Materials
- Supplies
- Labor
- Calculates customer's payment, including deductibles
- Prepares repair orders (RO) by:
- Describing symptoms, problems, and causes
- Outlining required repairs and services
- Obtains approval signatures and enters RO into service database
- Coordinates with customer, insurance, manufacturer, and aftermarket warranties for pricing and approval
- Maintains customer rapport by:
- Explaining estimates and return timelines
- Obtaining customer approvals
- Providing and obtaining contact numbers
- Addressing questions and concerns
- Arranging towing and alternate transportation
- Maintains automotive records by recording problems and corrective actions
- Keeps knowledge current by:
- Participating in educational opportunities
- Reading manufacturer publications
- Maintaining all manufacturer and compliance certifications
- Enhances organizational reputation by:
- Taking ownership of new and unique requests
- Exploring ways to add value to job accomplishments
- Maintains customer satisfaction index (CXI) above district/region standards
Preferred Skills
- Strong customer service orientation
- Effective problem solving
- Focus on quality and accuracy
- High productivity and efficiency
- Experience preparing quotes
- Solid product knowledge
- Proficiency with computers and point-of-sale systems
- Comfort with multi-platform communication (phone, text, email, video)
- Active listening and accurate documentation of verbal concerns
- Clear and concise communication skills
Frequently Asked Questions
Is the salary disclosed for the Automotive Service Advisor - Lake City Toyota position at map?
The salary for this Automotive Service Advisor - Lake City Toyota role at map is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Automotive Service Advisor - Lake City Toyota position at map located?
This Automotive Service Advisor - Lake City Toyota role at map is based in Lake City, Florida, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Automotive Service Advisor - Lake City Toyota role at map full-time or part-time?
This is listed as a LCT Full time position. It is posted as a Automotive Service Advisor - Lake City Toyota role in the TLC Service Advisor Department department at map.
Which team or department does the Automotive Service Advisor - Lake City Toyota at map belong to?
This Automotive Service Advisor - Lake City Toyota position is part of the TLC Service Advisor Department department at map. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Automotive Service Advisor - Lake City Toyota position at map?
Click the "Apply Now" button on this page. You will be redirected to map's official application portal hosted on bamboohr where you can submit your application directly.
When was the Automotive Service Advisor - Lake City Toyota job at map posted?
This Automotive Service Advisor - Lake City Toyota position at map was posted on Aug 4, 2025. Apply as soon as possible — early applications are often reviewed first.
Automotive Service Advisor - Lake City Toyota
map
You'll be redirected to map's official application page on bamboohr.