Mercure Tauranga | Night Auditor / Guest Service Agent

Mercure Tauranga is seeking a Night Auditor / Guest Service Agent to join our passionate and dynamic team.

This is an exciting opportunity for someone who enjoys variety, guest interaction and developing a broad hospitality skill set within an internationally recognised hotel brand. At Mercure Tauranga, we are committed to creating memorable guest experiences through genuine service, teamwork and local connection.

Working for Mercure Tauranga means becoming part of the globally recognised Accor network, one of the world’s leading hospitality groups with thousands of hotels across more than 110 countries. This creates exciting long-term career opportunities and exposure to international hospitality standards, systems and training.

Why join an international hotel brand like Mercure?

• Career development opportunities within New Zealand and internationally across the Accor network
• Access to internationally recognised training and development programmes
• Exposure to global hospitality standards, systems and guest experience practices
• Staff accommodation discounts and benefits across Accor hotels worldwide
• The opportunity to build transferable hospitality skills across multiple departments
• A professional, supportive and guest-focused working environment
• Opportunities to grow into leadership and supervisory roles over time

As a Night Auditor, you will be responsible for ensuring the smooth overnight operation of the hotel while delivering exceptional guest service. The role generally includes 2 to 3 overnight shifts per week, operating from 11:30pm to 8:00am across a 7-day roster, primarily on Saturdays and Sundays.

Your responsibilities will include assisting overnight guests, completing the Night Audit process accurately and ensuring the hotel remains safe, welcoming and professionally presented at all times.

Additional shifts may also be available as a Guest Service Agent. Flexibility and a guest-first mindset are essential, as you may support across multiple departments including Reception and Food & Beverage, helping deliver a seamless and personalised guest experience throughout the hotel.

This role is part-time. Full training and ongoing support will be provided. Having your own transport is preferable.

Key Responsibilities:

• Deliver outstanding guest experiences aligned with Mercure brand standards
• Complete guest check-ins and check-outs professionally and efficiently
• Perform Night Audit procedures accurately with strong attention to detail
• Assist guests with enquiries and resolve issues positively and proactively
• Support the cleanliness and presentation of reception and public areas
• Ensure overnight safety and security of the hotel, guests and team members
• Work collaboratively across departments to support hotel operations

We are looking for someone who:

• Has a positive attitude and willingness to learn
• Enjoys working with people and delivering excellent customer service
• Is adaptable and comfortable working across different departments
• Can follow procedures and work responsibly with minimal supervision
• Is flexible with hours, including weekends and overnight shifts
• Is a reliable and supportive team player

At Mercure Tauranga, we live the Mercure values every day:

• We are passionate about creating meaningful and authentic guest experiences
• We work together with respect, care and team spirit
• We embrace curiosity, creativity and local connection
• We take pride in being reliable, welcoming and commercially focused
• We support each other to grow, learn and succeed

If you are looking to build your hospitality career within a supportive and energetic environment and want to be part of an international brand, we would love to hear from you.