Guest Service Agent

primeproperty· Front Office
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📍 Mercure Wellington Abel Tasman Hotel, Wellington, New ZealandPermanent Part Time

About this role

Guest Service Agent
Mercure Wellington Abel Tasman Hotel


About Us
Located on Willis Street in the heart of Wellington, Mercure Wellington Abel Tasman Hotel is known for its welcoming atmosphere and strong team culture. As part of the Accor network and Prime Hotels Group, we are committed to training, development, and creating rewarding career pathways for our people.

Mercure Wellington Abel Tasman Hotel is looking for an enthusiastic Guest Service Agent to join our dynamic Front Office team. This is a fantastic opportunity for someone who is career-driven, enjoys a vibrant team environment, and wants to grow within a trusted international hotel brand.


What We Offer
• A positive and supportive working environment, with meals provided on duty and regular staff social events
• Competitive pay rates
• Flexible working hours — we’ll work around your commitments
• Access to an external employee discount programme from day one
• Rewards and recognition programme
• Accredited Employer status — we welcome applications from visa holders
• Generous accommodation and Food & Beverage discounts across our North Island properties


What You’ll Be Doing
• Assisting guests with reservations and enquiries
• Managing guest arrivals and departures efficiently and professionally
• Anticipating guest needs to deliver outstanding service
• Finalising guest accounts and handling cashiering tasks
• Following hotel policies and procedures at all times
• Contributing to the achievement of budgets and sales targets
• Working a rotating roster including days, evenings, and weekends


What We’re Looking For
• A genuine, outgoing, and friendly personality
• A proactive approach with a strong willingness to learn
• Strong communication and organisational skills
• Previous front office or customer service experience is an advantage, but we are happy to train the right person


If you’re ready to grow your career in hospitality, we’d love to hear from you.

Frequently Asked Questions

Is the salary disclosed for the Guest Service Agent position at primeproperty?
The salary for this Guest Service Agent role at primeproperty is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at primeproperty located?
This Guest Service Agent role at primeproperty is based in Mercure Wellington Abel Tasman Hotel, Wellington, New Zealand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at primeproperty full-time or part-time?
This is listed as a Permanent Part Time position. It is posted as a Guest Service Agent role in the Front Office department at primeproperty.
Which team or department does the Guest Service Agent at primeproperty belong to?
This Guest Service Agent position is part of the Front Office department at primeproperty. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Agent position at primeproperty?
Click the "Apply Now" button on this page. You will be redirected to primeproperty's official application portal hosted on bamboohr where you can submit your application directly.
When was the Guest Service Agent job at primeproperty posted?
This Guest Service Agent position at primeproperty was posted on May 1, 2025. Apply as soon as possible — early applications are often reviewed first.
Guest Service Agent
primeproperty
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