F&B Duty Manager

F&B Duty Manager
Mercure Tauranga

Mercure Tauranga is a well-established and respected hotel offering accommodation, dining, and conference facilities in a central location. We are proud of our reputation for warm, reliable service and for creating positive experiences for every guest who walks through our doors. Behind this is a supportive, hands-on team that values professionalism, teamwork, and a genuine passion for hospitality.

We are looking for an experienced Food and Beverage Duty Manager who is ready to step into a key leadership role and make a real impact on the guest experience.

In this role, you will take ownership of evening operations across our bar, restaurant, and conference spaces. You will be trusted to run shifts, lead the team from the floor, and ensure everything flows smoothly from start to finish. This is an ideal role for someone who enjoys being hands-on, thrives in a fast-paced environment, and takes pride in getting the details right.

You will play an important part in delivering memorable service, whether it is during a busy dinner service, a conference event, or when assisting a guest. No two shifts are the same, and your ability to stay organised, proactive, and calm under pressure will set you apart.

What you will be doing

• Leading evening service across bar, restaurant, and conferencing spaces
• Ensuring conferences and events are set up and delivered seamlessly
• Acting as the go-to person for guests, handling enquiries and resolving issues with confidence
• Running the venue independently when required and taking full ownership of your shift
• Leading from the floor and supporting your team to deliver excellent service
• Preparing and serving food and beverages to a high standard
• Keeping all areas clean, organised, and well-presented, including end-of-day cleaning
• Managing opening and closing procedures, including cash handling and reconciliation
• Ensuring compliance with health and safety, food safety, and licensing requirements
• Supporting stock control, ordering, and waste minimisation
• Training and mentoring team members to build a strong, positive team culture

This could be the right role for you if you:

• Enjoy leading from the front and being actively involved in service
• Take pride in delivering excellent customer experiences every shift
• Are confident working independently and making decisions on the go
• Have experience in a Food and Beverage supervisory or Duty Manager role
• Understand how bar, restaurant, and conferencing operations work together
• Bring a hands-on, can-do attitude and are happy to roll up your sleeves when needed
• Communicate clearly and build strong relationships with both guests and team members
• Stay organised and focused in a fast-paced environment
• Hold a valid New Zealand Duty Manager Certificate
• Are flexible and available to work evenings, weekends, and public holidays

What you can expect from us

• Competitive hourly rate based on experience
• Minimum guaranteed hours of 30+ per week
• A supportive team that works together and backs each other
• The opportunity to be part of a growing and evolving hotel group
• A role where you can take ownership and make a real difference
• Ongoing development and opportunities to grow within the business

If you are someone who enjoys responsibility, values great service, and wants to be part of a team that takes pride in what they do, we would love to hear from you.