Veeder Root Technician

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to provide first-level technical support for the Veeder Root system across all company locations. This role will also be responsible for navigating FSM and assisting with PO Edits.

• Learn how to navigate FSM and edit/correct Interface errors, distribution errors, ECT
• Utilize defined Veeder Root processes and procedures to provide first level technical support to all company locations.
• Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive experience
• Monitor system alerts to ensure company sites are fueling 100% of the time, and troubleshoot and resolve any issues at store level
• Process first level phone calls and tickets, to timely resolution.
• Troubleshoot hardware issues within stores and if necessary, once replacements have been received, assist stores with the installation of new hardware
• Document escalations as necessary, forward notification
• Monitor email requests for service and support
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Qualifications

• High school diploma or equivalent certification required
• Help desk experience preferred
• Basic knowledge of Microsoft Office
• Basic knowledge of Microsoft Operating Systems
• Basic knowledge of different computer software programs
• Problem solving skills
• Attention to detail
• Ability to multitask and work effectively in a fast-paced environment under tight deadlines
• Ability to communicate technical information to non-technical users
• Travel required less than 5%
• Long periods of sitting or standing required in an office environment

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• Flexible Spending Accounts
• Weekly pay
• 401K match
• Tuition Assistance
• Adoption Assistance
• PTO
• Fuel Discount