Client Success Representative

About Showpass

At Showpass, we’re reigniting the joy of live experiences. 

We’re Canada’s fastest-growing event ticketing and live experience platform, powering everything from concerts and festivals to comedy shows, attractions, nightlife, and community events.

But we’re not just a ticketing company.

We help event organizers grow their businesses, bring new creators into the live events space, and build technology that performs in real-world, high-pressure environments where reliability matters.

We’re proud to be recognized as:

• Canada’s Most Admired™ Corporate Cultures (2024 & 2025)
• CanadianSME Fastest Growing Company (2024)
• Deloitte Technology Fast 50 (#20, 2024)

The Role: Client Success Representative (CSR)

Location: Calgary, AB

Role Overview: This role is a dedicated support partner to our Client Success Managers (CSMs). To start, each CSR will likely support ~3 CSMs. The CSR will work directly with the clients within those CSMs’ portfolios, acting as an extension of the CSM to support day-to-day needs, execution, and overall client experience.

The Responsibilities:

 
Client Support & Relationship Building

• Act as an additional point of contact for client questions, requests, and support needs
• Build strong, trust-based relationships with clients through responsiveness, professionalism, and genuine care
• Maintain a high level of polish in communication (written and verbal)
• Partner closely with CSMs to ensure a seamless client experience
• Participate in rotating on-call schedule as required
  
  

Technical Execution & Operational Support

• Assist with event setup and builds within the product
• Create and maintain client reports
• Help identify trends, insights, and opportunities across client activity
• Support general account execution and follow-ups
  
  

AI, Automation & Tooling

• Work with internal teams to build automations, agents, and workflows that improve both client and internal efficiency
• Leverage AI tools to streamline processes and enhance output
• Continuously look for smarter, more scalable ways of working
• Be curious and hands-on with new tools (especially in the “build your own app / automation” space)
  
  

On-site Client Support

• Provide on-site support for client events (including evenings and weekends as needed)
• Travel may be required across Canada and the US
• Be willing to jump in wherever needed during events (e.g., ticket scanning, troubleshooting, answering customer questions)
• Stay calm under pressure and represent the company well in-person
• Bring energy, adaptability, and a “roll up your sleeves” attitude

The Qualifications:

• Post secondary education is an asset
• Experience in a customer/client-facing role is required
• Experience working for a technology company in a B2B2C industry and/or an events company is an asset
• Comfortable working with spreadsheets and client data, with strong attention to detail and data accuracy
• Strong communication skills with a high degree of professionalism and polish
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities across different stakeholders
• Naturally relationship-oriented; builds trust easily and authentically
• Genuinely enjoys working with clients and helping solve problems
• Curious and proactive, always looking for better, faster, smarter ways to work
• Technically savvy and excited about AI, automation, and new tools
• Comfortable with ambiguity and learning on the fly
• Positive attitude with a team mentality
• Must be confident, personable, and adaptable when working on-site with clients
• Quick thinker who can problem-solve in real time

Why join Showpass

We’re not just another ticketing company - we’re building the next generation of event tech. In addition, you’ll get some amazing benefits: 

• Competitive compensation and performance bonus
• Employee Stock Option Plan 
• Unlimited PTO
• Daily breakfast & lunch from our in-house Chef
• Comprehensive benefits plan (incl. generous health & wellness spending account)
• Annual Learning & Development allowance & monthly “Curiosity Talks”
• Quarterly team bonding & annual hackathon
• Insider Pass event credits to experience the live events we power
• Dog-friendly office environment

Showpass is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals. We thank all interested applicants; however, only qualified applicants selected for an interview will be contacted.