Senior Nice Developer
parser· T02- Engineering
About this role
SR NICE DEVELOPER
This position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. Thanks to our flexible, distributed model of global operation and the high caliber of our experts, we have enjoyed triple digit growth over the past five years, creating amazing career opportunities for our people.
If you want to accelerate your career working with like-minded subject matter experts, solving interesting problems and building the products of tomorrow, this opportunity is for you.
Development & Engineering
- Design, develop, and implement solutions using NICE technologies:
- Studio scripting (IVR flows, routing logic)
- APIs and integrations (REST/SOAP)
- Automation and workflow orchestration
- Customize and optimize contact flows (voice, chat, email, digital channels)
- Integrate NICE with CRM systems (e.g., Salesforce, ServiceNow)
- Develop reusable components and frameworks for scalability
- Participate in architecture discussions and solution design
Production Support & Operations
- Provide L2/L3 support for NICE platform and integrated systems
- Troubleshoot issues related to:
- Call routing and IVR failures
- API/integration errors
- Performance bottlenecks
- Perform root cause analysis (RCA) and implement preventive solutions
- Monitor system health, logs, and KPIs (SLAs, uptime, latency)
- Manage incident lifecycle (triage, resolution, post-mortem)
Continuous Improvement
- Identify automation opportunities in support processes
- Optimize call flows and routing strategies based on analytics
- Improve system reliability and reduce MTTR
- Contribute to DevOps practices (CI/CD, monitoring, alerting)
Collaboration & Stakeholder Management
- Work with business teams to translate requirements into technical solutions
- Partner with QA and release teams for smooth deployments
- Document solutions, runbooks, and troubleshooting guides
Required Qualifications
- 6+ years of experience in NICE platforms (CXone, inContact or similar)
- Strong experience with:
- NICE Studio scripting
- Call flow design and routing logic
- REST APIs and system integrations
- Experience in contact center technologies (IVR, ACD, CTI)
- Solid understanding of cloud-based architectures
- Hands-on experience with troubleshooting production systems
- Knowledge of scripting/programming (JavaScript, Python, or similar)
- Familiarity with monitoring tools and logging systems
Preferred Qualifications
- Experience integrating with CRM platforms (Salesforce, ServiceNow)
- Knowledge of workforce optimization (WFO) modules
- Exposure to AI/automation in contact centers (chatbots, voice bots)
- Experience with CI/CD pipelines and DevOps practices
- NICE certifications are a plus
Soft Skills
- Strong problem-solving and analytical thinking
- Ability to operate under pressure in production environments
- Excellent communication with technical and non-technical stakeholders
- Proactive mindset with ownership attitude
Nice to Have
- Experience with omnichannel customer engagement platforms
- Familiarity with telecom protocols (SIP, VoIP)
- Exposure to analytics and reporting tools
Frequently Asked Questions
Is the salary disclosed for the Senior Nice Developer position at parser?
The salary for this Senior Nice Developer role at parser is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Senior Nice Developer job at parser remote?
Yes, this Senior Nice Developer position at parser is remote, with team members based in Hybrid, Latin America#LATAM, Remote, Colombia. You can work from home or anywhere in the supported regions.
Is the Senior Nice Developer role at parser full-time or part-time?
This is listed as a Full Time position. It is posted as a Senior Nice Developer role in the T02- Engineering department at parser.
Which team or department does the Senior Nice Developer at parser belong to?
This Senior Nice Developer position is part of the T02- Engineering department at parser. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Nice Developer position at parser?
Click the "Apply Now" button on this page. You will be redirected to parser's official application portal hosted on bamboohr where you can submit your application directly.
When was the Senior Nice Developer job at parser posted?
This Senior Nice Developer position at parser was posted on Sep 18, 2025. Apply as soon as possible — early applications are often reviewed first.
Senior Nice Developer
parser
You'll be redirected to parser's official application page on bamboohr.