Koordinator (m/w/d) Nachhaltigkeit
netzschgroup
Full time
IT Service and Quality Management Specialist
netzschgroup· techco.lab
About this role
Company Description
Techco.Lab is the technological innovation hub of the Netzsch Group, a traditional German company with over 150 years of history. With a global presence, Techco.Lab brings together multidisciplinary teams to develop sustainable digital solutions, promoting a collaborative, creative, and excellence-focused environment.
The company combines the solidity of a multinational with the agility of a technology lab, offering space for experimentation and professional growth in projects with international impact.
Job Description
Establish, further develop, and ensure the quality of ITSM processes and tools (ServiceNow) to ensure IT service integration, support collaboration between IT and business, and provide and manage the lifecycle of valuable IT services for the Netzsch Group, also with a focus on the Americas region
Qualifications
Responsibilities
- Operate, plan, and optimize ServiceNow ITOM Discovery and MID Servers
- Develop and maintain discovery schedules, credentials, and patterns
- Monitor, troubleshoot, and improve Discovery and CMDB data quality
- Manage CMDB CI classes, relationships, governance, and lifecycle
- Maintain integrations with monitoring tools, cloud services, APIs, asset management, and HR systems
- Define and maintain KPIs, dashboards, audits, and CMDB compliance processes
- Support and enhance ITSM processes (Incident, Request, Change, Assets, and Knowledge)
- Translate business requirements into technical ServiceNow solutions
- Manage workflows, business rules, UI policies, catalog items, and dashboards
- Drive Continual Service Improvement (CSI), process reviews, and KPI analysis
- Create technical documentation, conduct training sessions, and support knowledge transfer
- Support IT provider management and software license management
Requirements
- Degree in IT or equivalent professional experience
- Strong experience with ServiceNow IT modules, especially ITOM Discovery and ITSM
- Solid knowledge of CMDB, IT infrastructure, servers, networks, and cloud environments
- Good understanding of ITIL processes and service management practices
- Experience with data modeling, reporting, KPIs, and data quality management
- Analytical and structured problem-solving skills
- Strong communication and stakeholder management abilities
- Ability to work independently and collaboratively in teams
- Troubleshooting and root cause analysis skills
- Advanced written and spoken English
- German language skills are a plus
Additional Information
📍 CLT contract
🏡 Preferably hybrid work in Pomerode or Curitiba.
Frequently Asked Questions
Is the salary disclosed for the IT Service and Quality Management Specialist position at netzschgroup?
The salary for this IT Service and Quality Management Specialist role at netzschgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service and Quality Management Specialist position at netzschgroup located?
This IT Service and Quality Management Specialist role at netzschgroup is based in Curitiba, Curitiba, PR, Brazil, PR, br. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service and Quality Management Specialist role at netzschgroup full-time or part-time?
This is listed as a Full time position. It is posted as a IT Service and Quality Management Specialist role in the techco.lab department at netzschgroup.
Which team or department does the IT Service and Quality Management Specialist at netzschgroup belong to?
This IT Service and Quality Management Specialist position is part of the techco.lab department at netzschgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service and Quality Management Specialist position at netzschgroup?
Click the "Apply Now" button on this page. You will be redirected to netzschgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the IT Service and Quality Management Specialist job at netzschgroup posted?
This IT Service and Quality Management Specialist position at netzschgroup was posted on May 18, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service and Quality Management Specialist
netzschgroup
You'll be redirected to netzschgroup's official application page on SmartRecruiters.