Facilities Services Manager

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Job Description

The Facilities Services Manager plays a critical role in ensuring the safe, efficient, and cost-effective operation of a multi-state facilities portfolio. This position is responsible for receiving, prioritizing, and assigning maintenance work orders to internal technicians and external vendors. The role requires strong coordination, communication, and operational oversight to align facilities services with organizational goals and service standards.

Key Responsibilities

Operations & Dispatch

• Receive, prioritize, and dispatch maintenance work orders based on urgency, location, technician availability, and business priorities.
• Route and coordinate internal maintenance technicians to ensure timely and effective service delivery.
• Assign and manage external vendors when required to meet operational demands.

Stakeholder & Cross-Functional Coordination

• Partner with internal departments to ensure smooth operations and prompt completion of maintenance requests.

• Serve as the primary point of contact for maintenance-related inquiries, providing timely updates to internal stakeholders.

Budget & Cost Management

• Reinforce best practices and standards to ensure cost-effective repairs and maintenance activities.

• Monitor inventory, materials, tools, equipment, and vehicle-related expenses.
• Review credit card usage and expenses to ensure compliance with company policies.

Vendor & Performance Management

• Monitor and evaluate external vendor performance to ensure service quality, responsiveness, and compliance with standards.

• Contribute to performance evaluation of internal maintenance staff through oversight of work quality and expense management.

Reporting & Documentation

• Maintain accurate records of service requests, work orders, and maintenance activities in the company’s maintenance management system.

• Generate and analyze reports on maintenance activities, identifying trends, risks, and opportunities for improvement using key performance indicators.

Customer Service & Emergency Response

• Address and resolve service inquiries or complaints promptly and professionally.
• Coordinate and support emergency maintenance responses as needed.

Compliance & Safety

• Ensure all maintenance activities comply with company policies, safety regulations, and applicable industry standards.

Fleet & Vehicle Oversight

• Manage and track service and maintenance requirements for technician vehicles to ensure reliability and readiness.

Qualifications

Education

High school diploma or equivalent required. Additional technical or vocational training is a plus.

Experience

Minimum of 2 years of experience in maintenance coordination, facilities management, project management, or related field.

Skills & Competencies

• Strong organizational, prioritization, and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency with computerized maintenance management systems (CMMS) and related tools.
• Ability to work effectively under pressure and manage emergency situations.
• Solid understanding of maintenance procedures, equipment, and facilities of operations.

Driving Requirements

Valid driver’s license with a clean driving record and ability to operate a company vehicle.

Working Conditions

Office-based with regular site visits. Full-time w/ potential after-hours emergency engagement.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Professional development opportunities

Additional Information

Compensation

Base Pay Range: $85,000 - $90,000

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.

Workplace

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**