Patient Service Executive
siloamcareers· Strategy and Commercial
About this role
Company Description
Job Description
We are seeking a dedicated Patient Service Executive to join our healthcare organization in Makassar, Sulawesi Selatan, Indonesia. In this role, you will be the primary point of contact for our patients, ensuring their needs are met with professionalism and efficiency.
- Build positive relationships with patients, families, and staff to enhance patient experience and satisfaction
- Respond to complaints, investigate issues, and communicate with appropriate staff for resolution
- Collaborate with teams to identify and implement process improvements for better patient satisfaction
- Maintain accurate records and documentation related to patient interactions
- Provide exceptional customer service, addressing concerns with empathy and a solution-oriented approach
Qualifications
- Excellent communication skills in Indonesian and/or local dialects
- Strong interpersonal and rapport-building abilities
- Problem-solving and empathy in handling sensitive situations
- Customer service orientation and commitment to patient satisfaction
- Collaborative teamwork and time management skills
- Proficiency in computer systems and software
- Minimum 1 year of experience in a customer service or patient-facing role
- Bachelor's degree in a relevant field
Additional Information
[BEWARE OF RECRUITMENT SCAMS]
It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.
Frequently Asked Questions
Is the salary disclosed for the Patient Service Executive position at siloamcareers?
The salary for this Patient Service Executive role at siloamcareers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Service Executive position at siloamcareers located?
This Patient Service Executive role at siloamcareers is based in Makassar, Sulawesi Selatan, Makassar, Sulawesi Selatan, , Indonesia, id. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Service Executive role at siloamcareers full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Service Executive role in the Strategy and Commercial department at siloamcareers.
Which team or department does the Patient Service Executive at siloamcareers belong to?
This Patient Service Executive position is part of the Strategy and Commercial department at siloamcareers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Service Executive position at siloamcareers?
Click the "Apply Now" button on this page. You will be redirected to siloamcareers's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Patient Service Executive job at siloamcareers posted?
This Patient Service Executive position at siloamcareers was posted on Aug 27, 2025. Apply as soon as possible — early applications are often reviewed first.
Patient Service Executive
siloamcareers
You'll be redirected to siloamcareers's official application page on SmartRecruiters.