Field Service Engineer

Company Description

We are ready to try something new. Are you?

Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favorite chocolate and snacks quickly and with high precision.

We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. With our global service organization and our comprehensive service portfolio, we contribute sustainably to the profitable growth of our customers. Together, let's help ensure that people around the world are supplied with high-quality medicines and safely packaged foods.

Take the first step! Apply now!

Job Description

A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging.

Key Responsibilities:

• Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance tests.

• Travel globally (approximately 80% of the time, including both national and international assignments), with flexibility for short-notice travel and occasional weekend work.

• Carry out routine maintenance and planned servicing according to service agreements and schedules.

• Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary.

• Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance Programmes.

• Respond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime.

• Produce detailed reports following site visits and submit relevant expenses in a timely manner.

• Support product trials and identify opportunities for machine upgrades and modernisation.

• Maintain up-to-date product knowledge through ongoing training.

• Support the manufacturing facility in Bristol when required.

Qualifications

Knowledge and Skills:

The job holder will hold the following knowledge and skills;

• Qualifications in Mechatronics, mechanical or electrical engineering
• Electrical engineering – a good understanding of both modern and older control systems across a wide range of platforms
• Ability to working under own initiative and skills
• Understanding correct methods of mechanical fitting from changing bearings to setting up machinery
• Adjusting high speed packaging machinery to achieve optimum efficiency.
• Ability to find and identify worn and damaged parts from assembly drawings
• PLC theory and practice. Ability to fault find within our software, Allen Bradley preferred but Beckhoff and Siemen’s advantageous
• Commercial awareness. Being able to spot opportunities such as machine upgrades and modernization. Then inform customer about possibilities before reporting to sales person. Helping finalise the sale
• An understanding of high level of customer service
• Ability to prioritise work to challenging deadlines
• Good communication skills
• Ability to work remotely, often overseas in a variety of locations in different time zones
• Full driving license
• Experience in a previous field service role is desirable.
• Exposure to FMCG manufacturing industry – food and packaging would be an advantage
• Packaging engineering and technical skills desirable

Additional Information

We are a group of open-minded and high-spirited collaborators. We emphasise collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, we offer a fine salary package, lots of benefits, and various fun social activities.

Syntegon offer:

• Competitive salary
• 25 days holiday per year plus bank holidays
• Pension Scheme with Aviva
• Yu Life
• Company Car
• Life Assurance 7 x annual salary
• Simply Health Medical Cashback plan
• Income protection after 2 years’ service
• Cycle to work Scheme
• Tech Scheme
• Everymind at Work
• An excellent opportunity to gain experience within a global company.