Service Sales Manager-Pharma (Based in South Korea)

Company Description

Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Field Service) are devoted to supporting our customers in SEA, Pakistan and Australia / New Zealand.

We are expanding our Engineering team in Asia Pacific. The growing business and additional  responsibilities require an extended team of motivated and experienced internal sales colleagues. In this role, you will interact daily with colleagues from various countries.

Customer satisfaction is our key goal in our work.

Job Description

• Development of growth-strategy for the assigned country- and customer-portfolio
• Setting-up and executing a sales-plan with focus on technical solutions
• Customer-account-/ relation-management; handling of situations
• Steer and support local agents in countries where we work with agents
• Identify potential and promote service-products like spare-parts, service, preventive maintenance, modernizations, service-contracts etc.
• Following-through the entire sales-cycle from lead-generation to collection
• Coordination of larger projects and technical assignments with the manufacturing sites, technical team and customers
• Consult with manager and document and steer activities in CRM
• Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
• Other activities related to the market-development

Qualifications

• Bachelor or Master Degree in Engineering or/and other fields
• Minimum of 3-year experience in South Korean technical sales, automation, system solution, preferably in machinery industry or technical industrial products
• Good experience with MS Office, CRM. Experience with SAP is preferred
• Good English, both in spoken and writing
• Good Korean spoken and written language and live in South Korea.
• Strong customers orientation; detail-oriented and excellent problem-solving skills
• Strong communication skills and able to handle multiple tasks using organizational  skills
• Proven ability to work independently on your own initiatives as well as in a team- environment with ability to travel in the region.

Additional Information