Account Manager CDS Italy

In CDS, we are an extraordinary mix of travel industry experts, product, and software engineers, developing a successful Hotel booking tool for corporations and large organizations. Today, as a part of the sector leader S4BT Group, we support 500k+ business users making thousands of bookings a day.

We’re looking for an Account Manager who will manage and develop the customer portfolio in Nothern Italy 

KEY RESPONSIBILITIES

1. Client Retention and Development

· Detect and leverage all commercial opportunities.

· Develop the portfolio of accounts under your responsibility.

· Identify, understand, and resolve client issues.

· Act as an ambassador for the company’s strategic values.

· Propose new solutions and functionalities in response to client needs.

· Provided daily client support, including billing issue resolution, configuration adjustments, hotel program management, and troubleshooting of platform-related issues.

2. Project Management

· Successfully orchestrate projects related to your clients by coordinating internal resources in project mode.

· Ensure customer satisfaction by monitoring the proper application of contractual commitments.

· Implement clients within the CDS Group technological ecosystem.

3. Performance Monitoring

· Implement a Commercial Action Plan for each client to achieve the margin objectives set by management.

· Provide weekly and monthly reports to clients.

· Conduct quarterly Business Reviews with clients, highlighting key indicators such as number of bookings, adoption rate, and dispute rate.

· Build, analyze, and interpret dashboards to manage clients and make recommendations.

4. Reporting and Development

· Present a weekly report on ongoing and upcoming business to management using the tools provided.

· Grow client volumes by successfully implementing new offers, increasing user adoption rates, and exploring new development opportunities in the market.

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What we're looking for:

· Bachelor’s degree in travel industry, or related field, even equivalent experience in

· account management will be evaluated

· Minimum 3 years of experience in account management, sales or customer service within the business travel industry.

· Previous experience or knowledge of the hospitality industry is considered a plus

· Knowledge of the business travel industry is essential;

· Proven expertise in the Travel Management Company ecosystem,

· Strong knowledge of Self-Booking Tools (SBTs) and GDS world.

· Understanding of the products on the business travel market.

· Excellent communication, negotiation, and presentation skills.

· Strong organizational and time-management skills.

· Ability to work independently and with a team.

· Fluent in Italian, English and French (C1+) will be a plus