VP, Consumer Products & Experience

About Medallion Bank

Medallion Bank is an FDIC‑insured, Utah‑chartered industrial bank headquartered in Salt Lake City. We specialize in point‑of‑sale consumer financing delivered through recreation dealers (RV, marine) and home improvement contractors, and we support strategic partners with Banking‑as‑a‑Service lending programs.

Role Summary

The VP, Consumer Products & Experience leads product, pricing, and user experience across Medallion Bank’s recreation and home improvement lending businesses. This leader will build and scale a modern product organization—loan product management & development, online/offline UX, and competitive intelligence—while partnering closely with Sales, Credit/Risk, Technology, Marketing, Operations/Servicing, Finance, Legal/Compliance, and Executive Leadership. The mandate: accelerate profitable loan volume growth, identify specialty lending segments, align to competitive markets, raise approval and conversion rates, and deliver a best‑in‑class borrower and partner experience with uncompromising regulatory rigor.

Key Responsibilities

• Own the multi‑year product strategy & roadmap across partner channels (dealer/contractor and embedded/POS), aligning to growth goals, risk appetite, funding/capital plans, and regulatory obligations.
• Assess and lead new loan product development and enhancement (secured/unsecured installment, promotional APR, same‑as‑cash, revolving lines, credit card, etc.) and feature delivery from discovery to launch to iteration with clear OKRs/KPIs (approval, conversion, NIM/ROA, loss rates, NPS/CSAT).
• Pricing: build rate/fee/promotional constructs and risk‑based pricing; partner with Credit/Risk and Finance on tests that optimize unit economics while maintaining loss discipline.
• Partner with Credit/Risk & Data Science on underwriting policy and decisioning: evaluate scorecards, cash‑flow/alt‑data, fraud controls, and verification workflows.
• Lead end‑to‑end borrower and partner experiences across online and offline journeys (pre‑qual, app, verification, decisioning, funding, servicing/collections) including dealer/contractor and internal user interfaces ensure accessibility and inclusive design.
• Scale POS enablement for home improvement contractors and recreation dealers (APIs/UIs, partner portals, training and sales enablement) in tight coordination with Sales.
• Institutionalize competitive intelligence (rates, terms, SLAs, merchant incentives, UX patterns); convert insights into roadmap, recommended pricing moves, and channel strategies.
• Embed Legal/Compliance and Audit throughout the lifecycle to ensure controls for Reg Z/E, UDAAP, FCRA, ECOA, privacy, and FFIEC expectations; deliver clean exams and audit outcomes.
• Build and lead a high‑performing product organization (loan product managers, UX research/design, Competitive Intelligence (); establish operating rhythm (QBRs, Program Increment (planning), dashboards, and experimentation practices.
• Drive cross‑functional execution with Engineering/Platform/Decisioning, Operations/Servicing, Sales, and Marketing; clear dependencies, sequence delivery, and communicate trade‑
• Represent Product in and with key channel partners; present performance, insights, and investment cases with clarity and data.

Qualifications

• 10+ years in financial services product management with 5+ years leading consumer lending products at a bank/fintech/credit union; proven P&L ownership and scaled delivery.
• Demonstrated cooperative leadership of pricing and portfolio performance (growth vs. losses; approval vs. yield; acquisition vs. retention).
• Hands‑on leadership of digital UX and assisted/partner experiences; strong experimentation (A/B, incrementality) and analytics skills.
• Fluency partnering with Credit/Risk and Data Science on underwriting, policy, and decisioning platforms; familiarity with fraud/identity controls.
• Regulatory fluency and experience embedding compliance by design (Reg Z/E, UDAAP, FCRA, ECOA; FDIC/State expectations).
• Executive‑level communication and influence across Sales, Tech, Finance, and the C‑suite; ability to recruit, coach, and scale teams.

Physical Environment

• In office work required with hybrid work permitted as needed.
• Overtime and some travel may be required.

Special Requirements

• Required to pass a background check and maintain a clear background.