Help Desk Analyst

HELP DESK ANALYST

Shawnigan Lake School is a vibrant, globally minded boarding school dedicated to holistic student development. We believe that our exceptional staff are the heart of our community, essential to cultivating a nurturing and challenging environment for our students.  For more information about Shawnigan, explore our Shawnigan at a Glance.

JOB DESCRIPTION

The Help Desk Analyst is a central figure in our IT department, dedicated to ensuring efficient, timely frontline support for the campus community. This role combines technical problem-solving and customer service for our School community.

Employment Type: Full-time, permanent. Office-based position located on campus at 1975 Renfrew Road, Shawnigan Lake

Position Start Date: Ideal start date of June 2026, though a later start may be considered.

Compensation: Annual salary range of $50,000 - $67,275. Starting salary is determined based on the successful candidate’s knowledge, experience, and internal parity.

• After 3 months employment, a full benefits package and RRSP with employer-matched contributions, paid vacation, a flexible work environment, and a nurturing family-friendly workplace.
• A subsidized lunch program to enjoy delicious meals provided on-site.
• Gym Access where you can take advantage of our top-notch gym and fitness facilities.
• A focus on Wellness with access to subsidized staff led wellness activities, including yoga, pottery, spinning, squash, and more.

Shawnigan Lake School is committed to safeguarding and promoting the welfare of children and young people and expects all staff (and volunteers) to share this commitment. Candidates will be required to undergo child protection screening appropriate to the post, including checks with previous employers and a vulnerable sector criminal record check.

HOW TO APPLY

To apply, please submit a copy of your resume/CV and cover letter to the attention of Kyle McMullin, IT Manager.

CORE RESPONSIBILITIES

Reporting to the IT Manager, the Help Desk Analyst is responsible for:

• Respond and track support requests for technical assistance in person, via phone and electronically
• Identify and escalate situations to senior IT staff where appropriate
• Provides routine technical support to end users on-site and remotely of computer applications and hardware (e.g., PCs, servers, printers)
• Investigates and resolves user issues
• Troubleshoots basic software, hardware, and network issues
• Providing technical support to end users, including setup, installation, troubleshooting and supporting workstations, printers, mobile devices and applications
• Strong fundamental troubleshooting skills and the ability to apply those skills to assist troubleshooting on a wide range of information systems and applications
• Assists on project implementations and system upgrades as needed
• Performs other duties as needed or required

REQUIREMENTS

Education, Experience & Skills

• Degree or Diploma in a technical-related program (IT preferred)
• One (1) to three (3) years of experience in a technical support role
• Strong knowledge of Google ChromeOS, Google Workspaces, Windows operating systems, Microsoft Office, and PC hardware. Excellent knowledge of networking, servers, and web application principles;
• Microsoft Certified Systems Engineer (MCSE) certification is considered beneficial
• Advanced PC hardware, peripherals & software troubleshooting skills
• Demonstrable experience in IT infrastructure required
• Knowledge and exposure in supporting mobile devices
• Knowledge of common network terminologies/topologies
• Effective written and oral communication and customer service skills, with the ability to articulate technical concepts to non-technical stakeholders
• High degree of resourcefulness and flexibility, with the ability to work independently in a fast-paced environment

Shawnigan Lake School is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We express our appreciation to all applicants for their interest in this position, however only candidates selected for an interview will be contacted.

Position closes when filled.