Customer Service & Logistics Specialist – International Logistics Centre

Company Description

Operating within the newly established umdasch Industrial Solutions division — under the same umbrella as Doka within the Umdasch Group — AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors. 

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka’s 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC’s commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

Job Description

In this role, you are responsible for coordinating international customer orders and logistics activities from order intake through delivery. You ensure smooth operational execution, accurate system data, and reliable communication with customers, warehouse teams, and transport partners. Your work directly supports on-time deliveries and high service quality across international projects. 

Main Responsibilities:

• Process and manage internal customer orders, ensuring on-time deliveries.

• Update and maintain accurate customer data in the system.

• Handle warehouse and accounting documentation for active projects.

• Coordinate international customer service activities for ongoing projects.

• Plan transportation based on incoming orders and liaise with transport companies.

• Communicate proactively with warehouse teams.

Qualifications

• Strong MS Office skills (especially Excel).

• Experience with Microsoft AX is a plus.

• Very good command of English.

• Strong analytical, organisational, and communication skills.

• Accuracy, reliability, and accountability.

• Experience in an international work environment.

Additional Information

As a customer-focused organization, we understand that our greatest assets are our employees, which is why we are consistently looking for talented professionals who are keen to develop their career in this challenging industry. Come on board and be part of the AT-PAC family!

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