Accounts Receivable Representative (Bilingual)

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

Quadient Canada is seeking a Bilingual Accounts Receivable Representative (French & English) to join our team. In this role, you will be responsible for supporting accounts receivable activities and ensuring timely collection of payments for services and goods provided to clients. This includes communicating with customers, monitoring outstanding invoices, and helping resolve billing issues.

Essential Duties & Responsibilities

• Coordinate activities related to the collection of delinquent accounts.
• Track and monitor outstanding invoices and past-due accounts.
• Contact clients via phone, email, or mail campaigns to arrange payments.
• Reconcile accounts and investigate discrepancies when needed.
• Liaise with internal departments to resolve invoicing or processing issues.
• Conduct daily collection calls and maintain detailed records of collection activities.
• Perform account research and customer searches (skip tracing) when required.
• Negotiate payment arrangements with customers.
• Prepare regular and ad-hoc reports on collection activities.
• Work toward achieving monthly collection targets.
• Support other accounting or administrative duties as assigned.

Qualifications

• Fluency in both French and English (spoken and written) is required.
• Minimum 3 years of collections and/or customer service experience.
• Strong administrative and organizational skills.
• Proficiency in Microsoft Excel, Outlook, and Word.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Ability to work collaboratively in a team-oriented environment.

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.