Software Business Analyst

Reports to: Finance Director

About the Role

We’re looking for a pragmatic Software Business Analyst to support multiple software and systems projects across a growing SME. You’ll sit between business operations and technical delivery turning real business needs into clear, workable solutions without over‑engineering.

Key Responsibilities

• Gather, document, and validate business requirements
• Translate needs into user stories, functional specs, and acceptance criteria
• Facilitate workshops with internal SMEs and manage expectations across teams
• Identify process improvements and automation opportunities
• Support backlog creation, prioritisation, and UAT
• Advise on system architecture, integrations, and data flows
• Work with external dev teams to ensure delivery aligns with requirements
• Produce clear documentation: process flows, diagrams, decision logs

Technical Skills

• Strong understanding of software delivery (Agile or hybrid)
• Office 365 user administration
• Azure Entra / Active Directory familiarity
• SQL Server basics (queries, data management)
• Understanding of APIs, integrations, and cloud platforms (Azure/AWS/GCP)

What You Bring

• Experience as a Business Analyst, Systems Analyst, or Solutions Analyst
• Ability to work across multiple projects in a fast‑moving SME
• Excellent communication and stakeholder management
• Comfortable advising non‑technical SMEs and simplifying complexity
• Pragmatic, organised, and confident challenging assumptions constructively

Nice to Have

• SME or scale‑up experience
• Knowledge of information security and data protection
• Experience with Jira or Azure DevOps
• Understanding of AI capabilities and how they translate into business features

What We Offer

• High autonomy and influence
• Opportunity to shape systems and processes
• Exposure to a wide range of technologies
• Supportive, collaborative environment

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.