Fieldwork Coordinator - US EST Shift

Company Description

About m360 Research (m360 Research is a wholly owned subsidiary of M3): m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

Essential Duties and Responsibilities of Fieldwork Coordinator: 
The fieldwork coordinator responsibilities listed below are inclusive but not limited to

• Support and execute sampling and fieldwork plan as agreed with Project Manager, including screener review for allocated projects
• Execute end to end project related tasks which include (but not exclusively) link setup, link testing, language requests, custom recruitment activities, set up, quality checks and delivery of study invitations via custom tools and manage exclusion lists
• Manage reminder campaigns in line with respective divisional guidelines
• Handle incentive management of group panel resources strictly adhering to laid out guidelines/matrix of each division
• Ensure projects and tasks allocated are completed in line with timelines stipulated by the client/PM
• Setup or review Dynamic Audience on allocated projects to ensure that relevant sample is invited
• Address Project Managers and other stakeholders’ requests in timely manner
• Attend meetings (IKO/KOC) with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood
• Takes notes and fill checklists during key meetings and share them with the attendees afterwards
• Build, update and track customized fielding plans for all projects as needed
• Proactively seek alternative fieldwork strategies and find solutions to address response rates
• Track, monitor and report on custom recruitment performance
• Alert the Project Manager of a project when a fieldwork strategy is failing, when the project is getting off track or there is a quality concern, and work together to find alternative solutions
• Design and request multichannel recruitment methodologies (custom recruitment) for allocated projects, which could include (but not exclusively) email campaigns, calling, mining, SMS services, and Social Media
• Assist with training to new team members and participate on process changes/decisions when requested
• Setup, Manage and control of the partners on quantitative/qualitative projects throughout the life cycle of the project, ensuring that M360 achieves and exceeds client’s expectations
• Have an excellent understanding of the MRS platforms and dynamic audience, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability
• Act as back up fieldwork coordinator when the assigned person is off/absence and provide support to PMs as needed

Qualifications

• Strong expertise in Market Research Services focusing on Healthcare Vertical and consumer experience
• Strong Knowledge of Excel, Word, and any programming language would be added advantage
• Adaptability, flexibility and the ability to work under pressure
• Strong organizational and communication skills
• Commitment to work beyond working hours to achieve deadline when necessary to keep client satisfaction high
• “As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”.
• Willing to work in Office and US Shift (6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM)

Additional Information

Candidates must be willing to work in Office and US Shift (6:00 PM to 3:00 AM or 7:00 PM to 4:00 AM)