Customer Service Specialist

Company Description

Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule: Monday to Friday | 8:00 AM – 5:00 PM

Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 15 distribution centers. We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence. We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement. Our environment is fast-paced, structured, and focused on execution. We value people who take ownership, solve problems, and contribute to making processes better every day.

Job Description

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

• Processing and managing customer orders (phone, email, online systems)
• Answering product availability questions and proposing alternatives as needed
• Following up on open orders and resolving issues proactively
• Taking ownership of requests from start to resolution
• Collaborating across departments to improve service flow and processes

A Day in the Life

• Handling dealer calls and inquiries (approximately 20% of the day)
• Processing orders and managing requests in internal systems
• Responding to email inquiries
• Coordinating with internal teams to resolve delivery or order issues
• Troubleshooting and resolving problems efficiently

Qualifications

Qualifications & Skills

• Bilingual (French & English) to support North American teams and clients
• Post-secondary education or 3+ years’ experience in landscaping or manufacturing
• 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
• Excellent communication, problem-solving, and multitasking skills
• Proven ability to manage customer conflict with positive outcomes
• White‑glove, customer-first mindset with strong ownership and follow-through
• Comfortable in a fast-paced, team-oriented environment

Technical Requirements

• Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
• Familiarity with CRM software is considered an asset
• Overall strong computer proficiency
• Proficiency with Microsoft Office (Excel and Word)

Additional Information

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

• Group insurance and RRSP with employer contribution
• 24/7 telemedicine and Employee Assistance Program
• Training and career development opportunities
• Performance-based bonuses
• Employee recognition programs
• Product discounts and workplace perks (snacks, events, free parking)

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