Concierge Officer

medhealth3· Ability Action Australia
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📍 Balcatta📍 Balcatta, WA, Australia📍 WA📍 auFull time

About this role

Company Description

Welcome to Ability Action Australia.

We are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family.

Job Description

About the role

Ability Action Australia is growing and we’re looking for a proactive, people-focused individual to join our Concierge Team.

You’ll take ownership of referrals, helping participants move forward with confidence and connect with the right support, sooner.

This is an office-based role in Balcatta where being responsive, organised, and outcome-focused makes a real impact.

What you’ll be doing

You’ll be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.

Key parts of the role include:

  • Reaching out early via phone, SMS, and email
  • Guiding conversations toward an appointment in a supportive way
  • Following up to gather information and keep momentum
  • Managing referrals, updates, and bookings in systems
  • Coordinating with clinicians to prioritise appointments

What’s in it for you

  • Meaningful work where you can see the impact of what you do every day
  • Career growth across Ability Action Australia and the wider MedHealth group
  • Ongoing training and development to build your skills and confidence
  • Great benefits, including referral bonuses and corporate discounts (health insurance, gym memberships)
  • Options for salary packaging, novated leasing, and additional leave purchase

Qualifications

What you’ll bring

  • Confidence speaking with people and guiding conversations with empathy
  • A proactive mindset, you take initiative and follow things through
  • Comfortable working toward KPIs or activity targets
  • Strong communication and follow-up skills
  • Attention to detail when managing information and systems

Additional Information

If this sounds like you, hit the apply button now! 

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Frequently Asked Questions

Is the salary disclosed for the Concierge Officer position at medhealth3?
The salary for this Concierge Officer role at medhealth3 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Concierge Officer position at medhealth3 located?
This Concierge Officer role at medhealth3 is based in Balcatta, Balcatta, WA, Australia, WA, au. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Concierge Officer role at medhealth3 full-time or part-time?
This is listed as a Full time position. It is posted as a Concierge Officer role in the Ability Action Australia department at medhealth3.
Which team or department does the Concierge Officer at medhealth3 belong to?
This Concierge Officer position is part of the Ability Action Australia department at medhealth3. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Concierge Officer position at medhealth3?
Click the "Apply Now" button on this page. You will be redirected to medhealth3's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Concierge Officer job at medhealth3 posted?
This Concierge Officer position at medhealth3 was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Concierge Officer
medhealth3
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