Receptionist/Customer Service Officer

Company Description

MedHealth is a leading group of health, medical and employment brands focused on delivering better outcomes for individuals and organisations. ASSESS Medical Group provides independent medical and non-medical expert opinions to legal and insurance clients.

As part of the Client Services team, you’ll deliver a high-quality, client-focused experience by coordinating independent medical assessments and supporting consultants and clients throughout the process. You’ll also ensure visitors feel welcome and supported.

Job Description

Key Responsibilities

• Coordinate bookings and manage consultant schedules to maximise appointment utilisation
• Liaise with clients to deliver services in line with agreements and processes
• Prepare and manage medical files for appointments
• Provide administrative support to consultants
• Respond to client enquiries (reports, invoicing, status updates)
• Conduct outbound calls to promote services and increase referrals
• Build and maintain strong relationships with clients and consultants
• Support team activities, including reception duties as needed

Qualifications

About You

• Positive, friendly and client-focused approach
• Strong communication and organisational skills
• Ability to work independently and in a team
• Flexible, with strong prioritisation skills
• Proficient in Microsoft Office
• Experience in case management/medical reporting (desirable)

Additional Information

Why Join Us

• Health, travel and lifestyle benefits
• Paid parental leave, salary packaging & EAP
• Referral bonuses
• Ongoing training, mentorship & career progression within MedHealth

If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact, please contact Cassie on 0437 079 112 or Cassie.Butcher@medhealth.com.au quoting REF9897S

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.