Customer Service Consultant

medhealth3· Medilaw - NSW
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📍 NSW📍 Sydney📍 Sydney, NSW, Australia📍 auFull time

About this role

Company Description

Medilaw offers fair and balanced opinions to the legal, insurance, workers compensation, superannuation and government sectors across Australia.

We are seeking an experienced customer service professional to join their growing team in the role of Customer Service Consultant 

Job Description

Key responsibilities will include:

  • Proactively managing assigned customers;
  • Ensuring a superior level of customer service to facilitate client access to Medilaw's Independent Medical Exams and other Medilaw services according to the client's needs; 
  • Promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
  • Delivering superior customer service & client liaison to our key stakeholders;
  • Actively promoting new products/services to assigned existing clients.

Qualifications

In order to be successful, you must have the following:

  • Minimum 2 years of experience in an inbound/outbound phone based customer service role (preferably in the medical or insurance industry);
  • Be highly organised and able to multi-task effectively
  • Excellent attention to detail
  • A problem solving and proactive attitude
  • Strong Office 365 skills; proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills and strong database management skills;
  • A proven ability to work within a team;
  • Knowledge of medical terminology, workers compensation; processes/legislation and/ or life insurance industry experience would be desirable, but not essential.

Additional Information

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email cassie.butcher@medhealth.com.au quoting REF9815N

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Frequently Asked Questions

Is the salary disclosed for the Customer Service Consultant position at medhealth3?
The salary for this Customer Service Consultant role at medhealth3 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Consultant position at medhealth3 located?
This Customer Service Consultant role at medhealth3 is based in NSW, Sydney, Sydney, NSW, Australia, au. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Consultant role at medhealth3 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Consultant role in the Medilaw - NSW department at medhealth3.
Which team or department does the Customer Service Consultant at medhealth3 belong to?
This Customer Service Consultant position is part of the Medilaw - NSW department at medhealth3. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Consultant position at medhealth3?
Click the "Apply Now" button on this page. You will be redirected to medhealth3's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Consultant job at medhealth3 posted?
This Customer Service Consultant position at medhealth3 was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Consultant
medhealth3
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