Customer Service Officer

Company Description

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

We are seeking an enthusiastic and driven Customer Services Officer to join our team of dedicated people professionals.

Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

Job Description

• Answering and/or directing phone calls 
• Meet and greet all visitors to the office
• Check in patients, ensure completion of paperwork and update patient details
• General administrative tasks such as sending emails, scanning and scheduling
• Contact claimants regarding upcoming appointments
• Organise patient imaging
• Manage the day to day presentation and preparation of consulting rooms 
• Administration support to Medical Specialist and Client Services Team 

Qualifications

• Attention to detail
• An aptitude for systems
• Excellent customer service and telephone skills.
• Excellent time management and organisational skills
• Ability to work well to deadlines
• Excellent communication skills – both written and verbal
• A professional and positive attitude
• Ability to use Microsoft Office suite, namely Word, Outlook & Excel
• Previous experience in a contact centre setting is advantageous

Additional Information

Why join us?

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email cassie.butcher@medhealth.com.au quoting REF9718A

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.