Help Desk Support Engineer

sosi1
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🌍 Remote📍 FL📍 Remote📍 Remote, FL, United States📍 usFull time

About this role

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

**This position is contingent upon contract award**

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations.

Essential Job Duties:

  • Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
  • Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA
  • Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.

 

Qualifications

Minimum Qualifications:

  • Associate’s degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support.
  • Demonstrated experience resolving user access issues.
  • Experience troubleshooting software functionality and system issues.
  • Experience providing technical training to users.
  • Experience using IT help desk ticketing systems.
  • Experience providing remote desktop support.
  • Experience supporting incident response activities.
  • Proficiency in troubleshooting software issues and managing user access.
  • Experience supporting cloud-based IT applications.
  • Strong customer service and documentation skills.

Desired Qualifications:

  • CompTIA A+ certification.
  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate certification.
  • Experience supporting JIRA, GitLab, or similar IT management tools.

Additional Information

Working Conditions:

  • The work to be performed remotely
  • Must have strong internet connection
  • Quit workspace free from interruptions and background noise

Working at SOSi:

All interested individuals will receive consideration and will not be discriminated against for any reason.

Frequently Asked Questions

Is the salary disclosed for the Help Desk Support Engineer position at sosi1?
The salary for this Help Desk Support Engineer role at sosi1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Help Desk Support Engineer job at sosi1 remote?
Yes, this Help Desk Support Engineer position at sosi1 is remote, with team members based in FL, Remote, Remote, FL, United States, us. You can work from home or anywhere in the supported regions.
Is the Help Desk Support Engineer role at sosi1 full-time or part-time?
This is listed as a Full time position. It is posted as a Help Desk Support Engineer role at sosi1.
How do I apply for the Help Desk Support Engineer position at sosi1?
Click the "Apply Now" button on this page. You will be redirected to sosi1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Help Desk Support Engineer job at sosi1 posted?
This Help Desk Support Engineer position at sosi1 was posted on Feb 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Help Desk Support Engineer
sosi1
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