Certification Operations Officer
sgs· Certification, Consulting, Training and Other Services
About this role
Company Description
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.
The Processing Unit Officer is responsible for managing certification processes, including handling complex cases and escalations, and the timely and accurate issuance of Certificates of Conformity (CoC) in line with business rules, contractual requirements, and quality standards.
Job Description
- Handle complex cases, escalations, and non-standard certification scenarios; act as first-level escalation points for client and affiliate queries.
- Manage certificate processing, issuance, and related file handling
- Ensure certificates and registrations are processed in accordance with contract requirements and business rules
- Deliver prompt and professional certification services to meet client expectations
- Maintain high levels of quality and productivity.
- Ensure timely and accurate issuance of Certificates of Conformity (CoC) in line with Conformity Assessment Instructions, Business Rules, and relevant procedures
- Build and maintain strong working relationships with clients and affiliates
- Accurately enter and manage data (fees, invoice numbers, job numbers, etc.) in e-Trade systems and other relevant platforms
- Prepare and issue certificates within defined KPI timelines and contractual requirements
- Ensure timely follow-up and collection of payments for issued reports and certificates
- Stay updated on operational procedures and policy matters
- Handle client and affiliate queries in a timely and professional manner
- Support day-to-day operational coordination activities
- Maintain proper filing, archiving, and record-keeping systems
- Maintain invoicing records and tracking sheets (where applicable)
Qualifications
- Bachelor’s degree or equivalent qualification in IT, Science, Commerce, or a related field.
- Strong communication and interpersonal skills.
- Fluent in English; additional languages are an advantage.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Certification Operations Officer position at sgs?
The salary for this Certification Operations Officer role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Certification Operations Officer position at sgs located?
This Certification Operations Officer role at sgs is based in Hyderabad, Hyderabad, , India, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Certification Operations Officer role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a Certification Operations Officer role in the Certification, Consulting, Training and Other Services department at sgs.
Which team or department does the Certification Operations Officer at sgs belong to?
This Certification Operations Officer position is part of the Certification, Consulting, Training and Other Services department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Certification Operations Officer position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Certification Operations Officer job at sgs posted?
This Certification Operations Officer position at sgs was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Certification Operations Officer
sgs
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