Major Projects & Innovation Manager

Company Description

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Job Description

Drive major client projects. Deliver smarter ways of working.

We’re seeking a Major Projects & Innovation Lead to drive the successful delivery of high-value, complex client projects while leading the development and implementation of innovative solutions that improve operational efficiency, automation, and service excellence.

This role bridges client needs, internal capability, and future-focused operational improvements—helping the business remain competitive, agile, and aligned with evolving industry demands.

What you’ll be doing

• Lead delivery of major client projects across upstream, terminals, and specialist services
• Coordinate cross-functional teams to deliver on time, within budget, and to quality standards
• Manage risk, compliance, and safety across the project lifecycle
• Maintain clear reporting and stakeholder alignment internally and with clients
• Identify and implement opportunities to automate, streamline, and improve processes
• Lead development and rollout of digital tools, systems, and operational improvements
• Partner with IT, operations, and technical teams to deliver scalable solutions
• Engage with clients to understand needs and translate them into tailored solutions
• Improve client experience, turnaround times, and relationship outcomes
• Lead or support innovation initiatives, proposals, and strategic projects
• Identify inefficiencies and drive continuous improvement across workflows
• Support change management, training, and adoption of new systems and processes
• Contribute to strategic planning, service development, and business growth initiatives
• Stay across emerging technologies and industry trends to support innovation

Qualifications

What you’ll bring

• Experience in project management, operations, engineering, or innovation-focused roles
• Proven ability to deliver complex or large-scale projects
• Exposure to automation tools, digital systems, or process improvement methodologies (Lean/Six Sigma desirable)
• Strong client engagement skills with confidence working with senior stakeholders

Additional Information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 

•    As a company, we have embraced the shift to flexible work
•    Sustainability is embedded in our culture and the way we do business
•    Paid parental leave
•    Paid time for volunteering day and blood donations
•    Corporate health & wellbeing offers
•    Ongoing learning & development 
•    Career development opportunities (Nationally and Globally)
•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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