Operations Supervisor

sgs· Certification, Consulting, Training and Other Services
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📍 Hồ Chí Minh📍 Thành phố Hồ Chí Minh📍 Thành phố Hồ Chí Minh, Hồ Chí Minh, Vietnam📍 vnFull time

About this role

Company Description

Job Description

Oversee the full process of training operations, including planning, scheduling, resource allocation, and delivery. Ensure all training jobs are executed efficiently, on time, and in compliance with internal procedures and global requirements.

Manage and allocate workload within the team and ensure effective resource planning across training programs.

Coach, mentor, and evaluate team performance; support capability development and succession planning.

Oversee trainer allocation and utilization (internal & external trainers). Ensure trainer readiness, qualification, and performance meet required standards.

Work closely with Sales and other departments to ensure alignment between customer expectations and delivery capability.

Proactive in working with the Sales team, relevant persons and superiors to solve the issue 

Ensure consistent, high-quality customer experience across all training services. Handle customer issues if any.

Manage Financial & Performance Management: manage operational KPIs including utilization rate, cost control, and efficiency. Support revenue achievement. Monitor training profitability (trainer cost, logistics, margin optimization).

Standardize processes, templates, and tools related to the operation. Lead and support implementation of systems (LMS, digital tools...).

Collaborate with Sales, Marketing, Finance, and Technical teams to ensure seamless service delivery.

Support new program launches, campaigns, and strategic initiatives of the Academy.

Promote the ideas of improvement for Operations area

Work flexibly with clients to achieve satisfactory output

Qualifications

Bachelor’s degree in Business Administration, Education, or related field.

Minimum 3 years of experience in operations activities control, service delivery, or similar roles. At least 2–3 years of experience in team management.

Experience in services, has knowledge aboute certification bodies, or consulting organizations is an advantage.

Strong leadership, planning, and problem-solving skills.

Excellent communication and  management skills

Fluent in English and Vietnamese (both written and spoken).

Proficiency in MS Office (Excel, PowerPoint, Word) and training management tools.

 

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Operations Supervisor position at sgs?
The salary for this Operations Supervisor role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Supervisor position at sgs located?
This Operations Supervisor role at sgs is based in Hồ Chí Minh, Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh, Hồ Chí Minh, Vietnam, vn. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Supervisor role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a Operations Supervisor role in the Certification, Consulting, Training and Other Services department at sgs.
Which team or department does the Operations Supervisor at sgs belong to?
This Operations Supervisor position is part of the Certification, Consulting, Training and Other Services department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Supervisor position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Operations Supervisor job at sgs posted?
This Operations Supervisor position at sgs was posted on May 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Supervisor
sgs
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