SLL HAP_Customer Service - Test Assignment

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

Job Description

Role's Objective
Fully following work procedure and timely & well control related document and job record.
Provide excellent customer services to satisfy clients’ need.
Be able to manage on-process order status.
Well-understand scope of test items (both Chemical & Physical tests).
Fully study & clearly understand testing program of many buyer branches.
Ability on using several company softwares

Specific Responsibilities
Study testing manual & advise to Order Controller team or client.
Communicate with client to clarify test query & follow up.
Sample breakdown & assign appropriate test item(s) of sample component(s)
Take sample photo.
Save & name sample photo
Be able to use several company software.
Input correct & updated report due- date into system 
Arrange & summary account information in folder Buyer Manual in internal share drive
Handle internal query on order status.
Clarify unclear point of testing manual with Key Account Manager.
Deliver company service to client 
Able to satisfy client's need within scope of job
Willing on handling a new request/ procedure.
Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to satisfy client's requirement.
Other duties upon requested

Qualifications

University or above (Chemical or Textile/ garment industry)
Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)
Fluently using English
Good at Microsoft Office (Word, Excel, Outlook, Power Point)
Strong social intelligence and influencing skill

Additional Information

Careful
Trustworthy
Systematic thinking
Situation behavior skill
Active & willing to handle new things