Customer Relationship Executive
sgs· Certification, Consulting, Training and Other Services
About this role
Company Description
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Job Description
Coordinating auditor schedules and managing client requests and updates to auditor schedules.
Specific responsibilities:
Scheduling
- Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.
- Raise and obtain approval for concession, suspension, and withdrawal of certification where required
- Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals, including payment arrangements.
- Schedule auditor assignments for initial audits, surveillance, renewals, and training sessions.
- Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).
- Arrange access passes for jobs on Jurong Island.
- Send job confirmations to clients for initial, renewal, and surveillance audits.
- Organize ferry tickets, visa, and transport to Batam/Bintan and Malaysia (if required).
- Coordinate with affiliates for international audit jobs.
Auditor Schedule Update
- Update allocated auditor information on CertIQ.
- Maintain timely updates of auditor schedules on CertIQ.
- Record changes in contact information or addresses on CertIQ.
Monthly Reporting
- Provide comments on overdue schedules, concessions, and suspension reports.
- Update surveillance figures on CertIQ and relevant folders
Qualifications
- Min Diploma in Management or related fields
- Min 3 years of administration duties
Additional Information
- Proficient in MS Office, especially Excel
- Ability to work independently.
- Excellent customer service skills.
- Hardworking, detail-oriented, and meticulous.
- Strong communication, negotiation, and interpersonal skills.
- Proficient in administrative skills.
- Capability to produce timely and accurate monthly reports.
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Frequently Asked Questions
Is the salary disclosed for the Customer Relationship Executive position at sgs?
The salary for this Customer Relationship Executive role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Relationship Executive position at sgs located?
This Customer Relationship Executive role at sgs is based in Singapore, Singapore, , Singapore, sg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Relationship Executive role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Relationship Executive role in the Certification, Consulting, Training and Other Services department at sgs.
Which team or department does the Customer Relationship Executive at sgs belong to?
This Customer Relationship Executive position is part of the Certification, Consulting, Training and Other Services department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Relationship Executive position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Relationship Executive job at sgs posted?
This Customer Relationship Executive position at sgs was posted on Apr 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Relationship Executive
sgs
You'll be redirected to sgs's official application page on SmartRecruiters.