[Haiphong] Customer Service Supervisor

sgs· Sales, Customer Support
Apply Now ↗
📍 Hai Phong📍 Hai Phong, , Vietnam📍 vnFull time

About this role

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Overall management and accountability on the performance of the CS Team

Organize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch,  test reports, invoicing, debt collection, etc.)

Instruct and assign jobs to subbordinate staffs and supervise/review their performance
Train and evaluate to new comers

Coordinate with Sales Team to approach clients for generating revenue/ profit

Responsibe for debt collection

Review draft test report and close jobs after they are complete (in absence of report supervisor)

Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)

Investigate complaints/claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation

Prepare weekly highlight, monthly reports and other reports to Customer Service manager

QHSE compliance Other tasks assigned by Customer Service manager

Qualifications

University graduated 

English level C or equivalent

Strong leadership and communication skills, problem solving skills 

Work under pressure

At least 2 years in customer services   

Additional Information

REQUIRED SKILLS

Videos To Watch

Frequently Asked Questions

Is the salary disclosed for the [Haiphong] Customer Service Supervisor position at sgs?
The salary for this [Haiphong] Customer Service Supervisor role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the [Haiphong] Customer Service Supervisor position at sgs located?
This [Haiphong] Customer Service Supervisor role at sgs is based in Hai Phong, Hai Phong, , Vietnam, vn. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the [Haiphong] Customer Service Supervisor role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a [Haiphong] Customer Service Supervisor role in the Sales, Customer Support department at sgs.
Which team or department does the [Haiphong] Customer Service Supervisor at sgs belong to?
This [Haiphong] Customer Service Supervisor position is part of the Sales, Customer Support department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the [Haiphong] Customer Service Supervisor position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the [Haiphong] Customer Service Supervisor job at sgs posted?
This [Haiphong] Customer Service Supervisor position at sgs was posted on Apr 6, 2026. Apply as soon as possible — early applications are often reviewed first.
[Haiphong] Customer Service Supervisor
sgs
Apply for this role ↗

You'll be redirected to sgs's official application page on SmartRecruiters.