Customer Relationship Executive
sgs· Sales, Customer Support
About this role
Company Description
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Job Description
Primary Responsibilities:
- Deliver and maintain outstanding client services, exceeding service level expectations
- Attend to client enquiries and provide quotations promptly
- Promote and sell services, including new SGS products and offerings
Specific Responsibilities:
- Process purchase orders, delivery orders, and manage equipment scheduling for delivery, collection, and calibration
- Maintain and update client database and follow up on outstanding payments
- Recall equipment from clients and manage timely troubleshooting and support
- Identify and act upon client feedback and reported issues, liaising with sales, operations, and KAM teams
- Expand business relationships and proactively retain key customers through regular engagement
- Identify new business opportunities and forward leads to the sales team for follow-up
- Build and foster collaboration with internal teams to ensure seamless service delivery
- Ensure availability to customers and provide extra-mile support when required
- Maintain awareness of market trends and the voice of the customer
- Promote a positive image of SGS and comply with the Code of Integrity and Professional Conduct at all times
- Adopt safe behaviour and exercise due regard for health and safety in accordance with SGS policies
- Perform any other duties as assigned by Management
Qualifications
- Diploma in Business, Engineering or equivalent field.
- At least two years of business related or sales experience.
Additional Information
- Well-versed in office skill tools.
- Must be a team player with a customer service-oriented mindset.
- Able to work independently with minimum supervision.
- Able to interact well with peers, management and clients.
- Ensure information is correct between the system and equipment.
- Good communication, negotiation and interpersonal skills
- Acts quickly and responsively
- Works well under pressure in a fast-paced environment.
- Fluent in English and local language
- Applies judgment and acts according to the SGS Standards of Ethics & Integrity.
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Frequently Asked Questions
Is the salary disclosed for the Customer Relationship Executive position at sgs?
The salary for this Customer Relationship Executive role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Relationship Executive position at sgs located?
This Customer Relationship Executive role at sgs is based in Singapore, Singapore, , Singapore, sg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Relationship Executive role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Relationship Executive role in the Sales, Customer Support department at sgs.
Which team or department does the Customer Relationship Executive at sgs belong to?
This Customer Relationship Executive position is part of the Sales, Customer Support department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Relationship Executive position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Relationship Executive job at sgs posted?
This Customer Relationship Executive position at sgs was posted on Apr 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Relationship Executive
sgs
You'll be redirected to sgs's official application page on SmartRecruiters.