Softline_Customer Service - Order Controller

sgs· Sales, Customer Support
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📍 Ho Chi Minh📍 Ho Chi Minh, , Vietnam📍 vnFull time

About this role

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

Job Description

Role's Objective
Fully following work procedure and timely & well control related document and job record.
Provide excellent customer services to satisfy clients’ need.
Be able to manage on-process order status.
Skill of dealing with variable & challenging situations. 

Specific Responsibilities
Sample pick up request.
Give guideline to client how to fulfill a test application form
Check Test Application Form of many buyer testing programs & sample size; and follow-up with client on the missing.
Register job into company software 
Clarify unclear information of testing program with Key Account Manger
Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
Check client payment status (contract or in advance) & updated report release status
Handle client queries (collect information/ advice from related team(s))
Handle client complaint
Handle internal query on order status.
Provide correct PI to Admin team for invoicing
Deliver company service to client 
Able to satisfy client's need within scope of job
Willing on handling a new request/ procedure.
Able to cooperate with other teams (ex: Lab, Reporting, Sales) in order to satisfy client's requirement. 
Will be received client's complaint & in front of challenging situations.
Able to deal with hard situation & have skill to soften it & seek for a solution to maintan client's retention.
Other duties upon requested

Qualifications

University or above (Chemical or Textile/ garment industry)
Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)
Fluently using English
Good at Microsoft Office (Word, Excell, Outlook, Power Point)
Strong social intelligence and influencing skill

Additional Information

Careful
Trustworthy
Systematic thinking
Situation behavior skill
Active & willing to handle new things

Frequently Asked Questions

Is the salary disclosed for the Softline_Customer Service - Order Controller position at sgs?
The salary for this Softline_Customer Service - Order Controller role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Softline_Customer Service - Order Controller position at sgs located?
This Softline_Customer Service - Order Controller role at sgs is based in Ho Chi Minh, Ho Chi Minh, , Vietnam, vn. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Softline_Customer Service - Order Controller role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a Softline_Customer Service - Order Controller role in the Sales, Customer Support department at sgs.
Which team or department does the Softline_Customer Service - Order Controller at sgs belong to?
This Softline_Customer Service - Order Controller position is part of the Sales, Customer Support department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Softline_Customer Service - Order Controller position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Softline_Customer Service - Order Controller job at sgs posted?
This Softline_Customer Service - Order Controller position at sgs was posted on Apr 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Softline_Customer Service - Order Controller
sgs
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