Senior Customer Service
nickscali
Full time
Senior Customer Service
sgs· Sales, Customer Support
About this role
Company Description
SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.
Job Description
- Organize the resource of team to perform daily operation relevant to inquiries, samples receipt/ dispatch, test reports, debt collection, etc.
- Coordinate with Sales to approach clients (targeting Chinese clients) for generating revenue/ profit- Support line supervisor for handling both internal and external complaints relating CS issues and support to reply to clients on time for complaints relating operation
- Propose and review training needs and implement training as plan of team
- Working with lab supervisors for ensuring all job complete ontime to client
- Review all test report before sending them to client- Undertake any other duties relevant to CS/report of Lab when deemed as appropriate by Line Supervisor (or higher level)
Qualifications
- University graduation with related background
- At least 3 years experience working in CS of laboratory testing field
- Good typing and computer skills
- Good communication skill in both Vietnamese and English
Additional Information
Position may require an individual to return back to the laboratory, other than regular business hours, which can include evenings, weekend / holidays, when needed to meet business / customer commitments.
Frequently Asked Questions
Is the salary disclosed for the Senior Customer Service position at sgs?
The salary for this Senior Customer Service role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Service position at sgs located?
This Senior Customer Service role at sgs is based in Ho Chi Minh City, Ho Chi Minh City, , Vietnam, vn. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Customer Service role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Customer Service role in the Sales, Customer Support department at sgs.
Which team or department does the Senior Customer Service at sgs belong to?
This Senior Customer Service position is part of the Sales, Customer Support department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Service position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior Customer Service job at sgs posted?
This Senior Customer Service position at sgs was posted on Mar 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Service
sgs
You'll be redirected to sgs's official application page on SmartRecruiters.