HR SSC -Service delivery team lead – HR Lifecycle

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

**Key Responsibilities:**

• Lead and deliver Employee Lifecycle services across the APAC region, managing critical service issues and ensuring alignment with Service Level Agreements (SLAs) and business strategy.
• Oversee Employee Lifecycle functions within the HR Shared Service Centre, ensuring quality, efficiency, and full compliance with relevant standards and legislation.
• Establish standardised work procedures and best practices across countries to improve shared service team efficiency and drive towards "Centre of Excellence" in HR deliveries.
• Manage the shared service team, develop high-performance culture, and ensure governance of service operations including budget management, cost-effective measures, and performance reporting.
• Conduct standard and process audits to ensure compliance and alignment of HR practices across different countries' legal requirements.
• Drive continuous process improvement initiatives, including automation and resource management, whilst analysing operational variances and identifying cost reduction opportunities.
• Maintain adherence to SGS Health, Safety and Environment (HSE) Policy and exercise necessary standards when carrying out responsibilities to ensure full compliance.

Qualifications

PROFILE (Education/experience/Skill/Certifications, etc)

• Degree in Human Resources, Economics, Business Administration or equivalent.
• Minimum 5 years experience in full spectrum of human resources, preferable with at least 2 years in supervisory roles in HR shared services environment.
• Hands-on experience in talent onboarding covering multiple countries.
• Experienced in dealing with diversified business and managing various levels of stakeholders in a MNC environment.
• Familiar with the latest update in ISO9001 or relevant standard, as well as the Labour Law in multiple countries in APAC region, particularly in Australia, New Zealand, Hong Kong, Taiwan, Korea, etc.
• Knowledge in using computer/MS Office is a prerequisite, and exposure to HRIS (particularly in Workday, Dayforce / Ascender, Technosoft & SmartRecruiter)) and process automation (such as Power Automate, Copilot Studio, RPA) is an added advantage.
• Applicants must based in Shah Alam, Selangor and willing to travel occasionally.
• Good command of English & Bahasa Malaysia both written and communication. Mandarin Speaker is added advantage.

Additional Information