Technical Support Analyst

sgs· Management, General Administration and Support Functions
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📍 Bogotá📍 Bogotá, Bogotá, Colombia📍 coContract

About this role

Descripción de la empresa

SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.

Descripción del empleo

The Technical Support Analyst (IT005) provides advanced technical support for complex, non-recurring issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience, strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of Azure, mobile device support, and customer service practices. Candidates should hold a diploma or degree in IT, demonstrate strong problem-solving and communication abilities, and be able to work independently in fast-paced environments while ensuring business continuity and system availability.

Requisitos

Education

  • College diploma in Information Technology or related discipline
  • Bachelor’s degree preferred

Experience

  • 4+ years in corporate IT support
  • Hardware/software troubleshooting and break-fix/repair
  • Customer service in IT technical roles

Technical Skills

  • End-user and server hardware/software, operating systems, protocols
  • Active Directory access and permissions
  • Networking appliances troubleshooting and configuration
  • Mobile device support
  • Knowledge of Azure preferred

Soft Skills

  • Strong analytical and problem-solving abilities
  • Excellent communication (verbal and written)
  • Customer service orientation
  • Time management and prioritization skills
  • Ability to manage multiple projects in fast-paced environments

Languages

  • English: Intermediate proficiency required
  • French and/or Spanish preferred

Información adicional

Frequently Asked Questions

Is the salary disclosed for the Technical Support Analyst position at sgs?
The salary for this Technical Support Analyst role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Analyst position at sgs located?
This Technical Support Analyst role at sgs is based in Bogotá, Bogotá, Bogotá, Colombia, co. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Analyst role at sgs full-time or part-time?
This is listed as a Contract position. It is posted as a Technical Support Analyst role in the Management, General Administration and Support Functions department at sgs.
Which team or department does the Technical Support Analyst at sgs belong to?
This Technical Support Analyst position is part of the Management, General Administration and Support Functions department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Analyst position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Technical Support Analyst job at sgs posted?
This Technical Support Analyst position at sgs was posted on Jan 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Analyst
sgs
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