SENIOR COLLECTION SPECIALIST GBS FSSC

sgs· Shared Services Center
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📍 Bogotá📍 Bogotá, Bogotá, Colombia📍 coFull time

About this role

Descripción de la empresa

SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo.

Descripción del empleo

Senior Collections Specialist – B2C
We are seeking a Senior Collections Specialist to join our Bill to Cash (B2C) team. You will manage customer collections, focusing on aged invoices and established collection strategies, while providing excellent customer service to resolve discrepancies and open balances.

You will collaborate with cross-functional teams, perform account reconciliations, issue periodic statements, and support AR reporting. As a subject matter expert, you will help improve collection processes, propose solutions, lead training, and ensure compliance with SGS policies. Your expertise will be key to efficiently managing complex collections and achieving SLAs and KPIs.

Requisitos

Education: Finance, Accounting, Business Administration, Economics, Engineering, or related fields.

Experience: Minimum of 3 years in related roles.

Skills:

  • Excellent customer service skills, including active listening, empathy, problem-solving, and conflict resolution.

  • Strong written and verbal communication skills, focused on relationship-building and understanding customer needs.

  • Proven ability to work effectively in challenging, high-pressure, and potentially conflictive situations.

  • Analytical and problem-solving skills, including data analysis, process improvement, and technical problem resolution.

  • Experience working with clients B2C and diverse cultural backgrounds and understanding of global business practices.

  • Proven ability to work independently and collaboratively in a team environment.

  • Adaptability and flexibility to manage change effectively.

  • Positive, growth-oriented mindset.

Technical Knowledge:

  • Proficiency in MS Office applications (intermediate level in Excel, Word, and PowerPoint).

  • Experience with Oracle E-Business Suite or similar ERP systems is desirable.

Note 1: Regarding technical knowledge, if not all requirements are met, the company will ensure compliance and development through inclusion in the training program.

Languages: B2, preferably in Business English.

Información adicional

  • Base salary: $4,800,250

  • Well-being allowance: $500,000

  • Language bonus: $800,000 per month

  • Commissions: Fixed at $900,000 per month for the first 3 months; thereafter, commissions will be performance-based

Frequently Asked Questions

Is the salary disclosed for the SENIOR COLLECTION SPECIALIST GBS FSSC position at sgs?
The salary for this SENIOR COLLECTION SPECIALIST GBS FSSC role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SENIOR COLLECTION SPECIALIST GBS FSSC position at sgs located?
This SENIOR COLLECTION SPECIALIST GBS FSSC role at sgs is based in Bogotá, Bogotá, Bogotá, Colombia, co. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the SENIOR COLLECTION SPECIALIST GBS FSSC role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a SENIOR COLLECTION SPECIALIST GBS FSSC role in the Shared Services Center department at sgs.
Which team or department does the SENIOR COLLECTION SPECIALIST GBS FSSC at sgs belong to?
This SENIOR COLLECTION SPECIALIST GBS FSSC position is part of the Shared Services Center department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the SENIOR COLLECTION SPECIALIST GBS FSSC position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the SENIOR COLLECTION SPECIALIST GBS FSSC job at sgs posted?
This SENIOR COLLECTION SPECIALIST GBS FSSC position at sgs was posted on Nov 23, 2025. Apply as soon as possible — early applications are often reviewed first.
SENIOR COLLECTION SPECIALIST GBS FSSC
sgs
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