Application Support Lead– Oracle Systems

sgs· Shared Services Center
Apply Now ↗
📍 Bogotá📍 Bogotá, Bogotá, Colombia📍 coFull time

About this role

Company Description

SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with over 95,000 employees and a network of more than 2,400 offices and laboratories around the world.

Job Description

We are seeking a Application Support Lead to lead and enhance our global application support services, with a focus on Oracle EBS R12 and Oracle Fusion Cloud. This role is based in Bogotá, Colombia, and plays a strategic part in ensuring service excellence across multiple time zones.

As a key member of the IT Corporate team, you will partner with business and functional leaders to drive system improvements, manage escalations, and oversee service delivery. You will lead a team of support analysts, manage vendor relationships, and ensure compliance with SLAs while promoting continuous improvement and innovation.

Key Responsibilities

Leadership & Team Management

  • Lead, mentor, and develop a team of Application Support Analysts.
  • Set performance goals and conduct regular evaluations.
  • Ensure timely resolution of escalated issues.

Service Delivery & Oversight

  • Oversee daily support operations and ensure SLA adherence.
  • Manage external vendors and monitor performance.
  • Conduct service reviews and implement quality improvements.

Stakeholder Engagement

  • Serve as the main contact for business stakeholders.
  • Facilitate service meetings and communicate with senior management.
  • Collaborate with project teams to ensure support readiness.

Process & Continuous Improvement

  • Drive improvements in incident, problem, and change management.
  • Maintain knowledge bases and training materials.
  • Promote best practices in testing and documentation.

Strategic Planning

  • Contribute to support service roadmaps.
  • Identify opportunities for automation and optimization.
  • Support budgeting and resource planning.

Qualifications

  • Bachelor’s or Master’s degree in IT, Computer Science, or related field.
  • Minimum 8 years of experience in application support, with at least 3 years in a leadership role.
  • Strong expertise in Oracle EBS R12 and Oracle Fusion Cloud.
  • Proven experience managing external service providers and cross-functional teams.
  • Solid understanding of ITIL and service management frameworks.
  • Experience in business analysis, testing, and deployment planning. 

Required Skills

  • Excellent leadership and team-building capabilities.
  • Strong analytical and problem-solving skills.
  • Exceptional communication and stakeholder management.
  • Ability to manage priorities in a dynamic environment.
  • Proficiency in incident tracking, documentation, and reporting tools.

Additional Information

Fully Onsite 

Frequently Asked Questions

Is the salary disclosed for the Application Support Lead– Oracle Systems position at sgs?
The salary for this Application Support Lead– Oracle Systems role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Application Support Lead– Oracle Systems position at sgs located?
This Application Support Lead– Oracle Systems role at sgs is based in Bogotá, Bogotá, Bogotá, Colombia, co. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Application Support Lead– Oracle Systems role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a Application Support Lead– Oracle Systems role in the Shared Services Center department at sgs.
Which team or department does the Application Support Lead– Oracle Systems at sgs belong to?
This Application Support Lead– Oracle Systems position is part of the Shared Services Center department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Application Support Lead– Oracle Systems position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Application Support Lead– Oracle Systems job at sgs posted?
This Application Support Lead– Oracle Systems position at sgs was posted on Nov 6, 2025. Apply as soon as possible — early applications are often reviewed first.
Application Support Lead– Oracle Systems
sgs
Apply for this role ↗

You'll be redirected to sgs's official application page on SmartRecruiters.