Customer Master Data Management Supervisor
sgs· Shared Services Center
About this role
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Process
- Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
- First contact for issues escalation within B2C process (Customer Master Data)
- Cooperation with Internal and External Audit
- Performing B2C (Customer Master Data) controls
- Advising other team members in terms of B2C (Customer Master Data) process matters
- Introduce Improvements within B2C process (Customer Master Data)
Coordination:
- Coordinate completion of B2C (Customer Master Data) processes
- Delegate tasks
- Distribute the workload and supervise the team in day-to-day operations
- Managing HR Matters
- Communicate deadlines
- Monitor the team performance
- Resolve or escalate any process issues
- Attend and lead team meetings
- Prepare reports
- Building relationship with the countries during day-to-day operations
Communication:
- point of contact to the affiliates management
- report to GBS manager
- provide the guideline to the team based on the management decisions
Motivation:
- Motivate team members
- Listen to team member’s feedback and resolve or escalate any issues
- Suggest and organize team building activities
- Create a positive team environment
Profile:
- Team player
- Good organizational skills
- Able to communicate information effectively
- Be able to motivate team
- Natural leadership skills
- B2C (Customer Master Data) Process knowledge
Qualifications
Education:
- Degree in Business, Finance and Accountancy and other similar courses
Experience:
- 8 to 10 years of experience in Bill to Cash function
- Focus on Customer Master Data Management
- Relevant shared service migration and operating experiences.
- Knowledge of Oracle Business Suite and other ERP system is a plus but not required.
- Good interpersonal and leadership skills
- Good networking skills
Additional Information
Based in Alabang, Muntinlupa, Philippines
Frequently Asked Questions
Is the salary disclosed for the Customer Master Data Management Supervisor position at sgs?
The salary for this Customer Master Data Management Supervisor role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Master Data Management Supervisor position at sgs located?
This Customer Master Data Management Supervisor role at sgs is based in Las Piñas, Las Piñas, NCR, Philippines, NCR, ph. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Master Data Management Supervisor role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Master Data Management Supervisor role in the Shared Services Center department at sgs.
Which team or department does the Customer Master Data Management Supervisor at sgs belong to?
This Customer Master Data Management Supervisor position is part of the Shared Services Center department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Master Data Management Supervisor position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Master Data Management Supervisor job at sgs posted?
This Customer Master Data Management Supervisor position at sgs was posted on Sep 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Master Data Management Supervisor
sgs
You'll be redirected to sgs's official application page on SmartRecruiters.